At a Glance
- Tasks: Drive customer growth and build long-term partnerships in healthcare technology.
- Company: Leading healthcare tech company with a strong public sector presence.
- Benefits: Competitive salary of £47,000, hybrid working, and great career development.
- Other info: Dynamic role with opportunities to engage with senior stakeholders.
- Why this job: Make a real impact in healthcare while growing your professional skills.
- Qualifications: Experience in account management, SaaS, or healthcare technology preferred.
The predicted salary is between 47000 - 47000 £ per year.
A leading healthcare technology company with a strong presence across the healthcare and public sector market is seeking an Account Manager to drive customer growth and long-term partnerships. This role would suit an experienced Account Manager, Customer Success Manager, Strategic Account Manager or Business Development professional with experience managing and growing complex B2B, SaaS, technology, healthcare or public sector accounts.
Experience working with NHS organisations, healthcare technology solutions or complex public sector contracts would be advantageous, although candidates with strong SaaS account management experience are also encouraged to apply.
As the Account Manager, you will own a portfolio of customer accounts and be accountable for both retention and revenue growth across those customers. This is not a traditional account support role. You will be responsible for identifying commercial opportunities within existing accounts, developing strategic account plans and helping customers maximise the value of the organisation's technology solutions. Success in this role will be measured not only by customer retention, but by your ability to identify, develop and convert account expansion opportunities.
You will work closely with a wide range of stakeholders, developing trusted relationships whilst uncovering opportunities to introduce additional products, services and solutions. You will lead regular business reviews, manage contract renewals and proactively identify opportunities for upselling and cross-selling. You will be comfortable having commercial conversations with senior stakeholders and confident building opportunities through to agreement and implementation.
You will manage complex customer accounts, developing growth strategies focused on increasing product adoption, expanding usage and delivering long-term value. Working closely with sales, marketing and leadership teams, you will contribute to account strategy, support product rollouts and ensure customers achieve meaningful outcomes from the technology platform.
You will be commercially minded and confident managing multiple stakeholders across complex organisations. You will understand how to balance relationship management with business growth, using insight, data and customer engagement to create opportunities and deliver measurable results. You will maintain accurate account plans, renewal schedules and pipeline activity through HubSpot or a similar CRM platform and take ownership of progressing opportunities throughout the customer lifecycle.
The ideal candidate will have a proven track record of growing revenue within existing accounts and will be comfortable operating in a fast-paced technology environment. Experience within SaaS, healthcare technology or public sector services would be beneficial. You will be a strong communicator, highly organised and capable of building credibility with everyone from operational users through to senior decision-makers, procurement leads and executive stakeholders.
The salary on offer is up to £47,000 per annum plus benefits. Please note, this role offers hybrid working, with two days per week based in our client's Birmingham office. Applicants should therefore be comfortable commuting to Birmingham on a regular basis.
Account Manager (Healthcare Technology) - Hybrid Working - £47,000pa in Birmingham employer: Ashdown Group
Join a leading healthcare technology company that prioritises employee growth and fosters a collaborative work culture. With hybrid working options and a competitive salary of £47,000 per annum, you will have the opportunity to drive customer success while developing meaningful partnerships in the healthcare sector. Our commitment to innovation and professional development ensures that you will thrive in a dynamic environment, making a real impact on the future of healthcare technology.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Healthcare Technology) - Hybrid Working - £47,000pa in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare tech space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of Account Manager. Highlight your successes in managing B2B accounts and how you've driven growth in previous positions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Account Manager (Healthcare Technology) - Hybrid Working - £47,000pa in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account Manager in healthcare technology. Highlight your experience with B2B, SaaS, and any relevant healthcare or public sector accounts. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive customer growth. Share specific examples of your past successes in account management that relate to our industry.
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build trusted relationships with stakeholders. We’re looking for someone who can navigate complex organisations, so share stories that demonstrate your communication and relationship management skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ashdown Group
✨Know Your Accounts Inside Out
Before the interview, dive deep into the accounts you’ll be managing. Understand their history, current challenges, and potential growth opportunities. This will not only show your commitment but also help you discuss tailored strategies during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders in previous roles. Highlight specific instances where your communication skills led to successful outcomes, especially in complex environments like healthcare or technology.
✨Be Ready for Commercial Conversations
Since this role involves upselling and cross-selling, practice discussing commercial strategies. Be prepared to talk about how you’ve identified and capitalised on growth opportunities in past positions, and how you would approach similar situations in this new role.
✨Familiarise Yourself with Relevant Tools
Make sure you’re comfortable with CRM platforms like HubSpot. If you have experience with similar tools, be ready to discuss how you’ve used them to manage accounts and track progress. This will demonstrate your organisational skills and readiness to hit the ground running.
