At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: A growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary of £40,000, hybrid working, and additional benefits.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Remote Customer Service Manager in Armagh employer: Ashdown Group
Join a dynamic and growing organisation in Teddington, where your role as a Customer Service Manager will not only allow you to lead a dedicated team but also contribute to meaningful work within the social housing sector. We pride ourselves on fostering a supportive work culture that values employee development, offering hybrid working options and competitive benefits to ensure a healthy work-life balance. With opportunities for professional growth and a commitment to excellence in customer service, this is an ideal place for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Manager in Armagh
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and complaint handling. We suggest role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and resolving complaints. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Remote Customer Service Manager in Armagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service management experience, especially in the social housing sector, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Share specific examples of how you've motivated teams or handled complaints effectively.
Showcase Your IT Skills:Since the role requires IT proficiency, don’t forget to mention any relevant software or CRM systems you’ve used. We want to see that you’re comfortable with technology and can adapt quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ashdown Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the social housing sector. Understand the common challenges and how customer service plays a role in resolving them. This will show that you're not just interested in the role but also passionate about the industry.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare examples of how you've motivated teams in the past or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your management style.
✨Prepare for Complaints Scenarios
Since complaint handling is a key part of the role, think of specific instances where you've successfully resolved customer complaints. Be ready to discuss your approach and the outcomes, as this will demonstrate your problem-solving skills and ability to maintain high service standards.
✨Familiarise Yourself with KPIs
Understanding Key Performance Indicators (KPIs) relevant to customer service will give you an edge. Research what KPIs are important in the social housing sector and be prepared to discuss how you've met or exceeded these in previous roles.
