At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for users.
- Company: Join a well-established business with a large tech team in Manchester.
- Benefits: Enjoy a competitive salary and an outstanding range of benefits.
- Other info: Office-based role with opportunities for growth in a dynamic environment.
- Why this job: Kickstart your IT career with cutting-edge technologies and a friendly team.
- Qualifications: Experience with Office 365, Active Directory, and excellent communication skills.
The predicted salary is between 35000 - 35000 £ per year.
An established business is looking for an enthusiastic IT Helpdesk Analyst to join its sizeable technology team in Manchester. Please note the role is office based, 5 days per week.
You will act as the first point of contact for internal IT queries, so excellent communication skills and a friendly demeanour are essential. It is expected that you will have experience with Office 365, Active Directory, SharePoint, Teams, and Entra.
You will monitor, triage, and resolve support tickets coming into the IT Service Desk, providing 1st and some 2nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalate issues to 2nd and 3rd line engineers as needed.
This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.
£35,000 employer: Ashdown Group
Join a well-established business in Manchester that values its employees and fosters a collaborative work culture. As an IT Helpdesk Analyst, you'll benefit from a supportive environment that encourages professional growth and development, alongside a competitive salary and an impressive benefits package. This role offers the chance to work with cutting-edge technologies while being part of a friendly team dedicated to providing exceptional IT support.
