At a Glance
- Tasks: Provide 2nd line support during a major Microsoft migration programme.
- Company: Join a well-known organisation with exciting projects.
- Benefits: Competitive pay of £250 per day and immediate start.
- Other info: Work onsite in London and enjoy a dynamic work environment.
- Why this job: Be part of a high-profile project and enhance your tech skills.
- Qualifications: Experience in 2nd line support and strong troubleshooting skills.
The predicted salary is between 62500 - 62500 £ per year.
2nd Line Support Engineer
£250 per day | Inside IR35 | London | Immediate Start
We're working with a well-known organisation delivering a major Microsoft migration programme and are looking for an experienced 2nd Line Support Engineer to join the team.
If you've supported users through Microsoft 365 migrations and enjoy solving technical issues while delivering excellent customer service, we'd love to hear from you.
What you'll be doing
- Providing 2nd line support throughout a large-scale migration programme
- Supporting users before, during and after migration activities
- Assisting with UPN and primary email address changes
- Troubleshooting Outlook, Teams and OneDrive re-authentication issues
- Resolving MFA and SSO access problems
- Validating user profiles and ensuring a seamless migration experience
- Delivering first-class support to minimise disruption to business users
What we're looking for
- Previous 2nd Line Support experience in a Microsoft 365 environment
- Strong troubleshooting skills across Outlook, Teams, OneDrive and Windows
- Experience supporting migration or transformation projects is highly desirable
- Excellent communication and customer-facing skills
- Ability to work onsite in London
Contract
- £250 per day
- Inside IR35
- London-based
- Immediate start
If you're available at short notice and want to be part of a high-profile migration project, apply today to find out more.
2nd Line support/Migration engineer employer: Ashdown Group
Join a market-leading business in Stoke-on-Trent as the Head of IT, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our collaborative culture fosters innovation and continuous improvement, providing you with ample opportunities for professional growth and development. With a focus on cutting-edge technology and a commitment to employee well-being, this role offers a unique chance to make a significant impact while being part of a dynamic team driving the company's impressive growth trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line support/Migration engineer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ashdown Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ashdown Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace 2nd Line support/Migration engineer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ashdown Group.
How to prepare for a job interview at Ashdown Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ashdown Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ashdown Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
