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- Tasks: Provide top-notch 1st and 2nd line IT support to users and clients.
- Company: Join a rapidly growing business in Kingston with a friendly culture.
- Benefits: Enjoy a competitive salary, hybrid working, and great career development.
- Why this job: Make a real difference by solving tech issues for users and VIPs.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Work in a dynamic environment with opportunities for growth.
The predicted salary is between 42000 - 48000 £ per year.
A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is a front line, customer facing hands on technical role supporting a Windows and M365 environment. Hybrid working is offered – 3 days per week in the Kingston office and 2 at home.
Key responsibilities of this Service Desk Engineer role are:
- Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
- Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
- Completing ad hoc project work such as device builds, IT onboarding and application deployment
Previous experience across the following technologies is essential:
- Windows 10 and Windows 11
- Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
- Mobile device (including via MDM) mostly Android and laptop estates
- VPN
- Good understanding of security good practices
- Good documentation skills
Ideal candidate qualifications:
The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.
The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
2nd Line Service Desk Engineer - Kingston, Surrey – Hybrid - £45,000 employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer - Kingston, Surrey – Hybrid - £45,000
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common questions related to Windows 10, M365, and troubleshooting techniques. Show them you’re the go-to person for 1st and 2nd line support!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being personable is key in a customer-facing role. We suggest sharing examples of how you’ve handled difficult situations or provided excellent support in the past during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Service Desk Engineer position!
We think you need these skills to ace 2nd Line Service Desk Engineer - Kingston, Surrey – Hybrid - £45,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10, M365, and any relevant IT support roles. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills: As a Service Desk Engineer, you'll be dealing with users all day. Let us know about your communication skills and how you handle customer interactions in your application.
Be Specific About Your Experience: When detailing your previous roles, focus on specific incidents where you diagnosed and resolved issues. We love seeing concrete examples of your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Windows 11, and M365 applications. Be ready to discuss how you've tackled issues in these areas before, as they'll likely ask for specific examples during the interview.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your interpersonal skills. Prepare to share experiences where you've successfully resolved user issues or provided support to clients and VIPs, highlighting your ability to communicate effectively.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key for this position. Be prepared to discuss how you've managed your time and prioritised tasks to meet SLAs in previous roles, as this will show your potential employer that you can handle the demands of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to troubleshoot a problem on the spot. Practise common issues you might encounter in a Service Desk role, and think through your problem-solving process so you can articulate it clearly during the interview.
