At a Glance
- Tasks: Lead IT projects and ensure smooth service delivery in a dynamic tech environment.
- Company: Established tech business in Kingston with a focus on innovation and collaboration.
- Benefits: Competitive salary up to £70,000, bonus, and great benefits.
- Other info: Opportunity for continuous improvement and career growth in a supportive team.
- Why this job: Make a real impact by managing complex projects and improving tech services.
- Qualifications: Proven experience in IT project management and service delivery.
The predicted salary is between 63000 - 77000 £ per year.
Project Manager and Service Delivery
A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focused IT Project & Service Delivery Manager to join their Technology Team.
This is a broad and highly visible role, responsible for bringing structure, governance and accountability to the delivery of IT and infrastructure projects, while also supporting effective technology service operations.
You will work across technical teams, business stakeholders, finance and third-party suppliers to ensure projects and operational activity are delivered in line with agreed scope, priorities, budgets, service requirements and business outcomes.
A key part of the role will be providing clear visibility of delivery health, operational risk, incidents, dependencies, supplier performance and financial position.
You will be comfortable bringing structure to ambiguity, coordinating multiple workstreams and ensuring actions are owned and followed through to completion.
We are particularly interested in people who have a strong track record of managing complex IT projects and service operations within a structured or regulated environment, and who can build exceptional collaboration across organisational and technical boundaries.
Key Responsibilities
- Project Delivery & Governance
- Manage the structured delivery of IT and infrastructure projects, translating business and technology priorities into clear, achievable project plans.
- Define and maintain milestones, risks, assumptions, issues, dependencies and key decisions throughout the project lifecycle.
- Establish effective delivery cadence across assigned projects and workstreams, including governance meetings, status reviews and stakeholder updates.
- Maintain robust project documentation, change control and audit-ready governance artefacts.
- Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track.
- Reporting & Stakeholder Management
- Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions and required escalations.
- Maintain RAID logs and action trackers, ensuring risks, issues, assumptions and dependencies are clearly documented, owned, reviewed and actively managed.
- Develop clear “path to green” plans where delivery is off track or at risk.
- Work effectively with technical specialists, operational teams, business stakeholders, Finance and external suppliers to maintain alignment and resolve blockers.
- Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through.
- Financial & Supplier Management
- Support financial management across IT projects and technology services.
- Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier spend and variances.
- Coordinate internal and third-party delivery workstreams, ensuring supplier activity and technical dependencies remain aligned with agreed scope and commitments.
- Promote strong supplier accountability and ensure commercial and operational obligations are understood and managed.
- Service & Incident Management
- Support technology service management activities and contribute to maintaining effective operational performance.
- Coordinate live incidents when required, ensuring clear communication, stakeholder updates and appropriate escalation.
- Support post-incident reviews, root cause follow-up and remediation tracking through to completion.
- Contribute to the development and improvement of the technology service catalogue and associated service management processes.
- Help strengthen operational resilience, transparency, accountability and predictability across the Technology function.
- Continuous Improvement
- Identify and implement improvements to project delivery and service management ways of working.
- Help establish consistent, efficient and transparent delivery processes across the Technology Team.
- Embrace technology and AI-enabled tools to improve productivity, reporting, documentation and service management.
About You
You will be an experienced technology delivery professional who combines strong project management and governance skills with a practical understanding of IT service.
The salary on offer for this role is up to £70,000 plus bonus and benefits.
Service Delivery Manager / Project Manager - Kingston, Hybrid - £70,000 employer: Ashdown Group Careers
Join a forward-thinking global business in Surbiton, Surrey, where innovation and collaboration are at the heart of our work culture. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, making it an ideal environment for passionate Business Analysts eager to drive digital transformation. Experience a supportive atmosphere that values your contributions and encourages continuous learning as you play a key role in delivering impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager / Project Manager - Kingston, Hybrid - £70,000
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ashdown Group Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ashdown Group Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ashdown Group Careers!
✨Direct Apply to Ashdown Group Careers
Let's not forget to apply directly through the Ashdown Group Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager / Project Manager - Kingston, Hybrid - £70,000
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ashdown Group Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ashdown Group Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ashdown Group Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
