At a Glance
- Tasks: Provide hands-on IT support and manage user issues across multiple sites.
- Company: Join a growing organisation with a dynamic internal IT team.
- Benefits: Competitive pay of £250 per day for a 3-month contract.
- Other info: Great opportunity to develop your skills in a busy helpdesk environment.
- Why this job: Make a real difference by helping users and solving technical challenges.
- Qualifications: Experience with Microsoft 365, troubleshooting, and user support is essential.
The predicted salary is between 27000 - 33000 £ per year.
We are working with a growing organisation to recruit an IT Support Engineer to join their expanding internal IT team. This is a hands-on, user-focused role supporting users across multiple sites, with a varied workload covering day-to-day technical support, device management, onboarding and system maintenance.
As an IT Support Engineer, you’ll be a key point of contact for users across the business, providing responsive and professional support and taking ownership of issues through to resolution. You’ll work within a busy helpdesk environment, managing and prioritising tickets, diagnosing and resolving hardware, software and network issues and ensuring requests are dealt with within agreed SLAs.
You’ll have a broad remit, from installing and configuring hardware, software and peripherals through to building and preparing computers and mobile devices for new starters. You’ll also support onboarding and offboarding, carry out proactive system maintenance, assist with updates and patching, and maintain accurate technical documentation. You’ll work closely with the wider IT team to escalate and resolve more complex issues where required.
Key Skills & Experience
- Microsoft 365
- Microsoft Intune
- Windows Autopilot
- Windows desktop support
- Hardware and software troubleshooting
- Device setup and configuration
- User onboarding and offboarding
- Basic networking, including DNS, DHCP, IP configuration and Wi-Fi troubleshooting
- Helpdesk and ticketing systems
- System monitoring, maintenance and patching
Just as importantly, you’ll be a strong communicator with a customer-focused approach. You’ll be comfortable working in a busy environment, managing competing priorities and explaining technical issues clearly to non-technical users. We’re particularly interested in someone who is proactive, technically curious and keen to continue developing their skills as the IT function grows.
IT Support - Inside IR35 in London employer: Ashdown Group Careers
Join a forward-thinking global business in Surbiton, Surrey, where innovation and collaboration are at the heart of our work culture. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, making it an ideal environment for passionate Business Analysts eager to drive digital transformation. Experience a supportive atmosphere that values your contributions and encourages continuous learning as you play a key role in delivering impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support - Inside IR35 in London
✨Get Involved in Tech Meetups
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✨Leverage Your University’s Resources
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
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We think you need these skills to ace IT Support - Inside IR35 in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Ashdown Group Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Ashdown Group Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Ashdown Group Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Ashdown Group Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Ashdown Group Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Ashdown Group Careers.
