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- Tasks: Lead the IT support team, manage calls, and resolve escalated tickets.
- Company: Join a leading organization with a focus on technology and growth.
- Benefits: Enjoy a clear career path and work in a collaborative office environment.
- Why this job: Be part of a dynamic team and make a real impact on IT services.
- Qualifications: Experience in IT support management and strong problem-solving skills required.
- Other info: Office-based role in Uxbridge, 5 days a week.
The predicted salary is between 36000 - 60000 £ per year.
A leading organisation is looking for a personable and driven IT Service Desk Manager to join its expanding team, based in Uxbridge. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week. As the IT Support Manager, you will ensure that a smooth and efficient IT support service is provided to the business. You will be responsible for call management, managing SLAs, delegating tickets and providing hands on support for escalated tickets. Working as an integral part of the internal technology team of 10 Engineers, you will provide both remote and face to face support. You will have a keen attention to detail and must be able to effectively prioritise and execute tasks in a busy environment and have proven analytical and problem-solving abilities. In order to be suitable for this role, you must be an accomplished IT Support or Helpdesk Manager with proven experience improving IT service provision in a Windows environment. ITIL certification would be advantageous to your application but is not essential. This is an excellent opportunity for a proven IT Service Desk Manager to join a highly successful company that offers a clearly defined career path. AMRT1_UKTJ …
IT Service Desk Manager employer: Ashdown Group Careers
Contact Detail:
Ashdown Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Familiarize yourself with the specific ITIL practices that are relevant to service desk management. Even though certification isn't essential, demonstrating your knowledge of ITIL principles during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your experience in managing SLAs and how you've successfully improved IT service provision in previous roles. Be ready to provide specific examples that showcase your analytical and problem-solving skills.
✨Tip Number 3
Since this role requires hands-on support, think about scenarios where you've had to provide both remote and face-to-face support. Highlight your ability to prioritize tasks effectively in a busy environment.
✨Tip Number 4
Research the company culture and values of the organization you're applying to. Being personable and driven is key for this role, so be prepared to demonstrate how your personal values align with theirs during the interview.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT Support or Helpdesk Manager. Focus on your achievements in improving IT service provision, especially in a Windows environment.
Craft a Strong Cover Letter: In your cover letter, emphasize your interpersonal skills and ability to manage a team effectively. Mention specific examples of how you've handled escalated tickets and improved SLAs in previous roles.
Highlight Relevant Certifications: If you have ITIL certification or any other relevant qualifications, be sure to mention them prominently in your application. Even if it's not essential, it can give you an edge over other candidates.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical and problem-solving abilities. Describe situations where you successfully prioritized tasks in a busy environment.
How to prepare for a job interview at Ashdown Group Careers
✨Show Your People Skills
As an IT Service Desk Manager, you'll be working closely with both your team and the end-users. Make sure to highlight your interpersonal skills and ability to communicate effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved complex IT issues in the past. This will showcase your analytical skills and your ability to handle escalated tickets efficiently.
✨Familiarize Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Be ready to discuss how you've managed SLAs in previous positions and how you ensure compliance within your team.
✨Highlight Your ITIL Knowledge
While ITIL certification isn't essential, having knowledge of ITIL principles can set you apart. Be prepared to discuss any relevant experience or training you have related to IT service management frameworks.
