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- Tasks: Be the friendly face for residents during building projects and ensure smooth communication.
- Company: Join Ashcroft Services Ltd, a trusted name in building and property maintenance.
- Benefits: Earn £12.50 - £14.00 an hour with flexible hours and career development opportunities.
- Why this job: Make a real difference by supporting residents and enhancing their living experience.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Enjoy a supportive team environment with opportunities for training and growth.
The predicted salary is between 12 - 14 £ per hour.
Ashcroft Services Ltd is a professional building, roofing, and property maintenance company known for its reliable and high-quality workmanship. We specialize in both residential and commercial projects, offering expertise in roofing and general building services. With a strong emphasis on attention to detail and clear communication, we have built a solid reputation for delivering dependable results. Our mission is to consistently provide excellent services that meet the unique needs of our clients.
About the Role
We’re looking for a confident, people-focused Resident Liaison Officer to join our team and act as the key link between residents, contractors, and internal teams. You’ll ensure residents feel informed, supported, and respected throughout planned works, repairs, or improvement projects. This is a role for someone who thrives on communication, problem-solving, and building trust. If you enjoy helping people and keeping projects running smoothly, you’ll fit right in.
Key Responsibilities
- Serve as the main point of contact for residents during planned works or maintenance projects.
- Prepare and distribute all resident communications (letters, updates, handbooks) using clear, positive and engaging language across multiple contracts.
- Distributing satisfaction surveys on completion of works.
- Coordinate access arrangements for scaffolding.
- Provide clear, timely updates to residents, addressing concerns and managing expectations.
- Arrange and attend resident meetings, home visits, and consultations.
- Support vulnerable residents to ensure their needs are considered and met.
- Booking gas/satellite engineers where needed and liaising between the engineers and residents.
- Maintain accurate records of interactions, issues, and resolutions.
- Visiting properties to carry out pre-work surveys, documenting and photographing before, during and after works.
- Work closely with contractors and project teams to coordinate access and minimise disruption.
- Ensure resident satisfaction and escalate issues where necessary.
- Schedule appointments with residents to view, photograph and book repairs if needed.
- Promote a positive image of the organisation at all times.
What We’re Looking For
- Strong communication and interpersonal skills.
- A calm, empathetic, and professional approach.
- Experience in housing, customer service, community engagement, or a similar role.
- Ability to manage competing priorities and work independently.
- Good IT skills and confidence using digital systems.
- A full driving licence and must have own transport.
What We Offer
- Supportive team environment.
- Opportunities for training and career development.
- Flexible working hours (where applicable).
- Competitive salary and company pension.
- Mileage paid.
- Company phone.
Tenant Liaison Officer in Bristol employer: ASHCROFT SERVICES LTD
Contact Detail:
ASHCROFT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Bristol
✨Tip Number 1
Get to know the company! Research Ashcroft Services Ltd and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll need to be confident and clear when talking to residents and contractors. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property maintenance. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Ashcroft team. Don’t miss out!
We think you need these skills to ace Tenant Liaison Officer in Bristol
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about being the go-to person for residents, make sure your application highlights your communication skills. Use clear and engaging language to demonstrate how you can keep everyone informed and supported.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific responsibilities and values mentioned in the job description. Show us why you’re the perfect fit for Ashcroft Services Ltd.
Share Relevant Experience: If you've got experience in housing, customer service, or community engagement, shout about it! We want to see how your background aligns with the role of Tenant Liaison Officer and how you can bring that expertise to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ASHCROFT SERVICES LTD
✨Know the Company Inside Out
Before your interview, take some time to research Ashcroft Services Ltd. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Tenant Liaison Officer, strong communication is key. Prepare examples of how you've successfully communicated with residents or clients in the past. Think about times when you resolved issues or built trust—these stories will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. For instance, how would you handle a resident's complaint about noise during construction? Practise your responses to these scenarios, focusing on your calm and empathetic approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team you'll be working with or how success is measured in the role. It shows you're engaged and thinking about how you can contribute to the company.
