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- Tasks: Help customers troubleshoot complex tech issues and guide them through workflows.
- Company: A fast-growing enterprise software company with a remote-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for growth.
- Why this job: Make a real impact while solving complex problems in a dynamic setting.
- Qualifications: Strong problem-solving skills and experience in B2B customer support.
- Other info: Join a team that values innovation and offers career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A growing enterprise software company is seeking Product Support Specialists to join their remote team. In this role, you will assist customers by troubleshooting complex integrations and guiding them through workflows.
The ideal candidate will have strong problem-solving skills, exceptional attention to detail, and experience in B2B customer support. With an emphasis on a rapidly evolving product, this position offers the opportunity to make a significant impact while working in a flexible environment.
Remote Product Support Specialist, EMEA - Complex Tech employer: Ashby
Contact Detail:
Ashby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Product Support Specialist, EMEA - Complex Tech
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to product support and complex tech. We recommend using the STAR method to structure your answers – it helps you showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've successfully troubleshot issues in the past, especially in B2B settings. This will demonstrate your capability to handle the complexities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote Product Support Specialist, EMEA - Complex Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B customer support and problem-solving skills. We want to see how your background aligns with the role of a Product Support Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing remote team!
How to prepare for a job interview at Ashby
✨Know the Product Inside Out
Before your interview, make sure you understand the company's products and services. Familiarise yourself with their features, especially those related to complex integrations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to troubleshoot effectively, which is crucial for a Product Support Specialist.
✨Highlight Attention to Detail
In this role, attention to detail is key. Be ready to discuss how you've ensured accuracy in your previous work, whether it's through meticulous documentation or careful analysis of customer queries. This will reassure the interviewer that you can handle complex workflows.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
