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- Tasks: Lead a team to ensure top-notch customer experiences during their Ashby journey.
- Company: Join Ashby, a forward-thinking company focused on continuous improvement and customer care.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on regional market needs and excellent career advancement potential.
- Why this job: Be a key player in shaping customer success and enhancing their experience with innovative solutions.
- Qualifications: Experience in implementation, strong leadership skills, and a knack for navigating complex environments.
The predicted salary is between 60000 - 80000 £ per year.
Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first EMEA Manager of Dedicated Implementations!
As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately upleveling the overall customer experience.
About This Role
As our first Manager of Dedicated Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey. You will lead an EMEA-based team of Implementation Specialists aligned to our Dedicated customer segments, including Strategic (enterprise) and High Touch (mid‑market) customers. You will oversee the delivery of segment‑aligned implementation experiences, and will partner cross‑functionally to support scoping and planning for prospective customers.
Role Requirements
- Implementation: You’re the customer’s proactive guide and advocate throughout the implementation period.
- Bias for Action: You move work forward, translating ambiguity into clear paths, driving toward outcomes, and ensuring follow‑through.
- Regional Focus: You leverage your understanding of the EMEA market to define and evolve how implementations are delivered, ensuring our approach optimizes for regional considerations and scales without compromising quality.
- Fluency with Enterprise Motions: You are comfortable operating in complex enterprise environments with multiple stakeholders, competing priorities, and evolving requirements. You are experienced in navigating change management processes at scale and helping customers adapt to new systems and a refreshed approach.
- Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.
- Critical Thinking: We put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
Manager of Dedicated Implementations - EMEA employer: Ashby
Contact Detail:
Ashby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of Dedicated Implementations - EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you care about their mission and values, and be ready to discuss how you can contribute to their Continuous Improvement principle.
✨Tip Number 3
Practice your pitch! Be clear about your experience and how it aligns with the role of Manager of Dedicated Implementations. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Manager of Dedicated Implementations - EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager of Dedicated Implementations role. Highlight your experience in customer success and implementation, and show how you align with our principles of Continuous Improvement and caring for customers.
Showcase Your Regional Expertise: Since this role focuses on the EMEA market, it’s crucial to demonstrate your understanding of regional considerations. Share examples of how you've successfully navigated complex environments and adapted strategies to meet local needs.
Emphasise Your Technical Skills: We’re looking for someone who is technically proficient and curious. Make sure to mention any relevant experience with complex products or systems, especially if you have familiarity with Ashby or similar tools.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. This will not only make it easier for us to read but also reflect your ability to communicate effectively, which is vital for this role.
How to prepare for a job interview at Ashby
✨Understand the Company Culture
Before your interview, take some time to research Ashby’s operating principles, especially Continuous Improvement and customer care. This will help you align your answers with their values and show that you’re genuinely interested in being part of their team.
✨Showcase Your Implementation Experience
Be ready to discuss specific examples from your past roles where you successfully led implementation projects. Highlight how you navigated complex environments and managed multiple stakeholders, as this is crucial for the Manager of Dedicated Implementations role.
✨Demonstrate Your Bias for Action
Prepare to share instances where you took initiative to drive projects forward. Talk about how you translated ambiguity into clear action plans and ensured follow-through, as this aligns perfectly with what they’re looking for in a proactive guide for customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the EMEA market and implementation challenges. This shows your critical thinking skills and that you’re already considering how to optimise their approach for regional success.