Manager of Dedicated Implemenations - EMEA

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our first EMEA Manager of Dedicated Implementations! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately upleveling the overall customer experience. About This Role As our first Manager of Dedicated Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey. You will lead an EMEA-based team of Implementation Specialists aligned to our Dedicated customer segments, including Strategic (enterprise) and High Touch (mid‑market) customers. You will oversee the delivery of segment‑aligned implementation experiences, and will partner cross‑functionally to support scoping and planning for prospective customers. Role Requirements Implementation you’re the customer’s proactive guide and advocate throughout the implementation period. Bias for Action: You move work forward, translating ambiguity into clear paths, driving toward outcomes, and ensuring follow‑through. Regional Focus: You leverage your understanding of the EMEA market to define and evolve how implementations are delivered, ensuring our approach optimizes for regional considerations and scales without compromising quality. Fluency with Enterprise Motions: You are comfortable operating in complex enterprise environments with multiple stakeholders, competing priorities, and evolving requirements. You are experienced in navigating change management processes at scale and helping customers adapt to new systems and a refreshed approach. Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative. Critical Thinking we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. You get to sell a product that our prospects