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- Tasks: Lead the supporter journey program to enhance engagement and loyalty.
- Company: Join Versus Arthritis, a charity dedicated to improving lives through research and advocacy.
- Benefits: Enjoy 34 days of annual leave, a health plan, and a generous pension contribution.
- Why this job: Make a real impact while working in a supportive and innovative environment.
- Qualifications: Experience in audience engagement strategies and strong data analysis skills required.
- Other info: Hybrid work model with just 2 days in the office per week.
The predicted salary is between 39312 - 41278 £ per year.
Salary: £41,278 (London), £39,312 (Chesterfield/Glasgow/Belfast or Cardiff office)
Contract: Permanent, full-time
Location: Hybrid (London/Chesterfield/Glasgow/Belfast or Cardiff, with 2 days in the office per week)
Closing Date: ASAP
Benefits: 34 days annual leave (inc. bank holidays) with option to buy or sell 5 additional days, 6% employee pension contribution, health plan scheme
We are delighted to be looking for a Supporter Journey Manager to join the incredible team at Versus Arthritis, an amazing charity delivering world class research & services and campaigning on issues that matter most to people with arthritis.
The Supporter Journey Manager is a new role which reports into the Head of Innovation, Performance & Trading. You will be responsible for elevating the supporter journey programme and ensuring a consistent and highly engaging experience that builds loyalty, inspires action and helps to significantly grow voluntary income and lifetime value. You will deliver a multi-year strategy and roadmap and will collaborate with departments and teams across the charity, whilst always keeping the supporters’ best interests at the heart of your decision-making.
To be a successful as the Supporter Journey Manager, you will need:
- Significant experience delivering audience focused engagement strategies and communications, with excellent copywriting skills
- Strong data analysis and problem-solving skills, with an insight led approach
- Excellent stakeholder management skills and the ability to influence others, both internally and externally
If you would like to have an informal discussion, please call Olivia on 02030 062787 or email your interest along with your CV to info@ashbyjenkinsrecruitment.co.uk.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Supporter Journey Manager employer: Ashby Jenkins Recruitment
Contact Detail:
Ashby Jenkins Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Journey Manager
✨Tip Number 1
Familiarize yourself with Versus Arthritis and their mission. Understanding their values and the specific challenges they address will help you tailor your approach during interviews and discussions, showing that you're genuinely passionate about their work.
✨Tip Number 2
Highlight your experience in audience-focused engagement strategies. Be prepared to discuss specific examples of how you've successfully implemented similar strategies in the past, as this will demonstrate your capability to elevate the supporter journey.
✨Tip Number 3
Showcase your data analysis skills by preparing to discuss how you've used data to inform decision-making in previous roles. This will be crucial for demonstrating your insight-led approach to the Supporter Journey Manager position.
✨Tip Number 4
Prepare to discuss your stakeholder management experience. Think of examples where you've influenced others or collaborated across departments, as this will highlight your ability to work effectively within a charity setting.
We think you need these skills to ace Supporter Journey Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Supporter Journey Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in audience-focused engagement strategies and communications. Emphasize your copywriting skills and any data analysis experience that showcases your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of the charity's mission. Use specific examples from your past work to illustrate how you can elevate the supporter journey.
Follow Up: After submitting your application, consider following up with a brief email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Ashby Jenkins Recruitment
✨Understand the Supporter Journey
Make sure you have a clear understanding of what a supporter journey entails. Be prepared to discuss how you would elevate this experience and ensure it aligns with the charity's mission.
✨Showcase Your Copywriting Skills
Since excellent copywriting is crucial for this role, bring examples of your previous work. Be ready to explain how your writing has engaged audiences and driven action in past projects.
✨Demonstrate Data Analysis Proficiency
Prepare to discuss your experience with data analysis. Think of specific instances where your insights led to improved engagement strategies or problem-solving outcomes.
✨Highlight Stakeholder Management Experience
Be ready to share examples of how you've successfully managed stakeholders in previous roles. Discuss your approach to influencing others and fostering collaboration across teams.
