Supporter Services Team Leader in City of London

Salary: £36,800 - £40,000 per annum
Contract: 10-month Fixed Term Contract
Hours: 37.5 hours per week
Location: London (Hybrid working, minimum 1-2 days per week in the office)
Closing Date: 9 November 2026
Benefits: 27 days annual leave rising to 33 days with service, company pension scheme, staff discounts, enhanced family leave, employee assistance programme, employee networks, and much more.

Are you an experienced customer care or supporter services professional who thrives on delivering exceptional supporter experiences while leading and developing high-performing teams?

This is an exciting opportunity to join a well-established fundraising team and lead the Supporter Engagement & Contact function. You'll oversee supporter care operations, complaints management, compliance and GDPR processes, while ensuring excellent service delivery across all supporter touchpoints. Working closely with the Supporter Services & Standards Manager, you'll play a key role in shaping supporter engagement, improving processes, driving performance through KPIs and SLAs, and supporting strategic fundraising objectives.

To be successful as the Supporter Services Team Leader you will need:

• Proven experience delivering high-quality customer or supporter care and managing complex complaints and enquiries.
• Previous line management experience, with the ability to motivate, develop and support team members to achieve excellent results.
• Experience using KPIs and SLAs to monitor performance and identify service improvements.

This is a fantastic opportunity for a proactive and solutions-focused leader who is passionate about delivering excellent supporter experiences and making a meaningful contribution to an important charitable mission.

If sufficient applications are received, our client reserves the right to close the vacancy early.

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