At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues in a dynamic environment.
- Company: Join a forward-thinking company focused on innovation and teamwork.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for growth.
- Other info: Full-time role with potential travel and excellent career advancement opportunities.
- Why this job: Make a real difference by helping users solve tech challenges every day.
- Qualifications: Experience with Windows 11, Microsoft Teams, and strong troubleshooting skills.
The predicted salary is between 30000 - 35000 £ per year.
Salary / Rate: £30,000 - £35,000 per annum
Role Summary
We are seeking a technically capable and customer-focused
IT Support Engineer to provide onsite support across office and manufacturing environments.
You will deliver face-to-face technical assistance, troubleshoot a broad range of incidents and service requests, and support users within a modern enterprise IT environment.
The position is fully site-based, five days per week, with occasional travel to other UK locations.
- Role & Responsibilities
- Acting as the primary point of contact for IT incidents and service requests received through the IT Helpdesk platform, telephone and email.
- Diagnosing and resolving 1st and 2nd line technical issues within agreed SLAs.
- Escalating complex issues to internal specialists or third-party suppliers.
- Accurately documenting incidents, requests, resolutions and technical procedures.
- Building, configuring and deploying desktops, laptops and mobile devices.
- Managing endpoint lifecycles, including hardware refreshes, warranties and asset tracking.
- Deploying operating systems using MDT, WDS or equivalent technologies.
- Installing and supporting printers, scanners, conferencing equipment and peripheral devices.
- Providing 1st and 2nd line support for LAN, WAN and wireless infrastructure.
- Assisting with Cisco switching and wireless infrastructure administration, monitoring and troubleshooting.
- Diagnosing TCP/IP, DNS, DHCP, VPN and Wi-Fi connectivity issues.
- Supporting user provisioning, permissions and shared resources.
- Ensuring compliance with corporate IT standards and security policies.
- Escalating security incidents and promoting cyber security best practice.
- Producing technical documentation, knowledge base articles, user guides and standard operating procedures.
- Identifying recurring incidents and recommending long-term improvements.
- Supporting IT projects, including hardware deployments, office moves and infrastructure upgrades.
- Providing user guidance on Microsoft 365, Teams and standard business applications.
- Issuing IT equipment to new starters and supporting their initial system setup.
Requirements Of The Role
- Experience supporting Windows 11.
- Knowledge of Microsoft Teams and Microsoft 365.
- Experience with Active Directory.
- Knowledge of endpoint security platforms such as Microsoft Defender, Sophos, Sentinel One or similar.
- Experience with WDS, MDT or equivalent deployment technologies.
- Strong troubleshooting and analytical capabilities.
- The ability to explain technical information clearly to non-technical users.
- The ability to prioritise tasks and manage multiple support requirements.
- Flexibility to support planned out-of-hours maintenance and project work when required.
- A full UK driving licence and the ability to travel occasionally to UK sites, including Nottingham and Telford.
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IT Support Engineer in Telford employer: Ashby Finance
Ashby Finance is an exceptional employer located in the vibrant area of Leamington Spa, offering a dynamic work culture that prioritises safety and reliability. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while contributing to a collaborative team environment. With a strong focus on preventive maintenance and asset performance, this role not only promises meaningful work but also the chance to make a significant impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Telford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ashby Finance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ashby Finance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ashby Finance!
✨Direct Apply to Ashby Finance
Let's not forget to apply directly through the Ashby Finance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Telford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ashby Finance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ashby Finance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ashby Finance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
