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- Tasks: Lead and manage Field Service teams, ensuring top-notch service delivery and customer satisfaction.
- Company: Join a dynamic company focused on innovation in the commercial vehicle sector.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for career progression.
- Why this job: Make a strategic impact while shaping the future of Aftermarket services across a key region.
- Qualifications: Proven senior management experience in field service or fleet management is essential.
- Other info: Flexibility for occasional evening and weekend work is required.
The predicted salary is between 48000 - 72000 £ per year.
Location: Field-Based (Covering Yorkshire to Scotland, with site presence in Rotherham)
Employment Type: Permanent
Salary: £60,000 per annum + Car allowance
Are you an experienced leader in Aftermarket or Field Service operations within the commercial vehicle, automotive or fleet sectors? We’re looking for a dynamic individual to lead a high-performing team across a major territory from Yorkshire to Scotland.
The Role
In this senior leadership position, you will take full ownership of Field Service delivery, Customer Service, and Service Centre operations across the North. With a strong focus on customer satisfaction, technical excellence, and commercial performance, you will ensure the reliable availability of the vehicles while championing innovation and efficiency in every aspect of service delivery. This is a field-based position with regular travel to key operator sites across the region, along with a requirement for on-site presence at the Rotherham Service Centre. Flexibility for occasional evening and weekend work is essential to meet customer demands.
Responsibilities
- Lead and manage Field Service teams across the North, ensuring exceptional service delivery and customer satisfaction.
- Develop and implement annual business plans, KPIs and transformation programmes to drive continuous improvement.
- Build and maintain strong relationships with key customers, driving loyalty and commercial growth.
- Use your technical expertise to support vehicle reliability, reduce VOR incidences, and address customer complaints effectively.
- Work closely with the Spares and Service teams to maximise revenue streams including paid service jobs and parts sales.
- Drive compliance with quality standards (ISO9001) and promote a strong health & safety culture.
- Lead people development initiatives and workforce planning to align with business goals.
What We’re Looking For
- Proven experience in a senior management role within field service, fleet management, or aftersales—preferably in the bus, truck, or wider commercial vehicle sector.
- Strong technical background with a recognised engineering or technical qualification.
- Demonstrable experience leading customer-focused transformation and service improvement programmes.
- Excellent stakeholder management skills with the ability to build trust and credibility at all levels.
- Commercially astute with budgetary control experience and a focus on service profitability.
- Flexible, forward-thinking, and able to drive performance through people and process improvement.
This is a fantastic opportunity to make a strategic impact in a business-critical role with high visibility and strong career progression potential. You will be instrumental in shaping the future of Aftermarket services across a key region, with full autonomy to drive change, improve customer service, and grow commercial performance.
Head of Field Service employer: Ashby Finance
Contact Detail:
Ashby Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Service
✨Tip Number 1
Network with professionals in the field service and automotive sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research StudySmarter's values and recent projects. Understanding our mission and how we operate will help you align your experience with what we’re looking for, making it easier to demonstrate your fit during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved service delivery in previous roles. Highlighting measurable outcomes will showcase your ability to drive performance and customer satisfaction.
✨Tip Number 4
Familiarise yourself with the latest trends in field service management and technology. Being knowledgeable about innovations in the sector will not only impress us but also show your commitment to continuous improvement and efficiency.
We think you need these skills to ace Head of Field Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service operations, particularly within the commercial vehicle or automotive sectors. Use specific examples that demonstrate your leadership skills and achievements in customer satisfaction and service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Address how your background aligns with the responsibilities of the Head of Field Service position, focusing on your experience in managing teams and driving service improvements.
Highlight Technical Expertise: Since the role requires a strong technical background, ensure you mention any relevant engineering qualifications and experiences. Discuss how your technical knowledge has contributed to vehicle reliability and customer satisfaction in previous roles.
Showcase Leadership Skills: In your application, emphasise your experience in leading teams and developing people. Provide examples of how you've successfully implemented business plans and KPIs that resulted in improved performance and customer loyalty.
How to prepare for a job interview at Ashby Finance
✨Showcase Your Leadership Experience
As a Head of Field Service, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams in the past, particularly in the field service or automotive sectors. Highlight any transformation programmes you've implemented and the positive outcomes they achieved.
✨Demonstrate Technical Expertise
Given the technical nature of the role, it's important to showcase your engineering background. Be ready to discuss your qualifications and how your technical knowledge has helped improve vehicle reliability and customer satisfaction in previous roles.
✨Emphasise Customer-Centric Approaches
Customer satisfaction is key in this position. Prepare to share examples of how you've built strong relationships with customers and driven loyalty. Discuss any initiatives you've led that focused on enhancing the customer experience and the results of those efforts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about challenges you've faced in field service operations and how you addressed them. This will demonstrate your ability to think on your feet and lead effectively under pressure.
