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- Tasks: Provide top-notch customer support and manage inquiries across various channels.
- Company: Reputable financial services firm with a focus on customer satisfaction.
- Benefits: Structured onboarding, flexible work options, and a supportive team environment.
- Why this job: Enhance your customer service skills in a pressure-free, hybrid role.
- Qualifications: Customer-focused mindset and strong problem-solving abilities.
- Other info: 12-month contract with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A reputable financial services firm is seeking a Customer Service Representative for a 12-month contract at their Whitley, Coventry site. This hybrid role focuses on providing high-quality customer support without sales pressure.
Responsibilities include:
- Managing customer inquiries across multiple channels
- Ensuring customer satisfaction
Ideal candidates will be customer-focused with strong problem-solving skills. This position offers structured onboarding and flexibility after training. Apply today to enhance your customer service career.
Hybrid Post-Sales Customer Support Specialist in Coventry employer: Ashby Finance
Contact Detail:
Ashby Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Post-Sales Customer Support Specialist in Coventry
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer service scenarios and how you'd handle them. Being able to demonstrate your approach during interviews can really set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hybrid Post-Sales Customer Support Specialist in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Hybrid Post-Sales Customer Support Specialist role. Highlight your customer service experience and problem-solving skills, as these are key for us in this position.
Showcase Your Communication Skills: Since this role involves managing inquiries across multiple channels, it's important to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with customers.
Emphasise Your Customer Focus: We’re looking for candidates who are genuinely customer-focused. In your application, share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Ashby Finance
✨Know the Company Inside Out
Before your interview, take some time to research the financial services firm. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-quality customer support, be ready to share specific examples from your past experiences. Think of situations where you resolved customer issues or went above and beyond to ensure satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Common Questions
Anticipate questions related to problem-solving and customer interactions. For instance, you might be asked how you would handle a difficult customer or a situation where you had to think on your feet. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could inquire about the onboarding process, the team dynamics, or how success is measured in this position. It’s a great way to demonstrate your interest and gather valuable information.
