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For Companies At a Glance
- Tasks: Lead and elevate the aftersales experience for a luxury automotive brand.
- Company: Join a renowned name transforming automotive camping luxury.
- Benefits: Competitive salary, benefits, bonus, and career growth opportunities.
- Why this job: Make a real impact in delivering exceptional customer service.
- Qualifications: Experience in aftersales management and strong leadership skills.
- Other info: Dynamic role with a focus on innovation and customer satisfaction.
The predicted salary is between 43000 - 60000 £ per year.
Location: Warmington (HQ)
Contract: Permanent, Full-time
Salary: £43,000 per annum + Benefits + Bonus
Deliver excellence. Build loyalty. Lead the aftersales experience for a luxury brand redefining adventure on the road. Join a renowned name that is transforming automotive camping luxury, crafting bespoke campervans and motorhomes designed for unforgettable journeys. With continued growth and an expanding customer base, the business is now seeking an experienced Aftersales Manager to lead and elevate the end-to-end aftersales operation.
Responsibilities
- Lead, coach, and develop a high-performing aftersales team across service, warranty, and customer support.
- Oversee daily workshop operations, job scheduling, and workflow efficiency, ensuring all internal and external repair orders are processed accurately.
- Own the aftersales customer journey, ensuring seamless support, clear communication, and outstanding service standards.
- Design and refine aftersales processes to improve efficiency, turnaround times, and customer satisfaction.
- Oversee warranty management, fault resolution, and feedback loops to support continuous product and quality improvement.
- Manage aftersales budgets, cost control, and revenue opportunities while maintaining premium service levels.
- Work closely with Sales, Production, and Design teams to ensure smooth handovers and consistent customer experiences.
- Use data, customer insight, and KPIs to drive performance, accountability, and service innovation.
What You’ll Bring To The Aftersales Manager Position
- Proven experience leading an aftersales or service function within automotive, leisure vehicles, or a similar premium product environment.
- Strong people leadership skills with the ability to motivate and develop teams.
- A customer-first mindset with a passion for delivering exceptional service.
- Solid operational, commercial, and problem-solving capability.
- Confident communicator, comfortable working cross-functionally and with senior stakeholders.
- Strong understanding of warranty processes, service operations, and parts management.
- Financial acumen with experience managing budgets.
Ready to take ownership of the customer experience beyond the sale? To show your interest in this Aftersales Manager role please Apply Now with a copy of your CV. Should you be successfully shortlisted, a member of our team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.
Aftersales Manager in Banbury employer: Ashby Finance
Contact Detail:
Ashby Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Banbury
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and leisure vehicle sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its aftersales processes. Think about how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your communication skills! As an Aftersales Manager, you’ll need to convey ideas clearly and confidently. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Aftersales Manager role. Highlight your experience in leading aftersales teams and any relevant achievements that showcase your customer-first mindset. We want to see how you can bring value to our luxury brand!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional service and how your skills align with our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Leadership Skills: In your application, don’t forget to highlight your people leadership skills. Share examples of how you've motivated and developed teams in the past. We’re looking for someone who can inspire others and drive performance!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Ashby Finance
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales processes, especially in the automotive or leisure vehicle sector. Familiarise yourself with warranty management and customer service standards, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you motivated your team or improved performance, as this will demonstrate your capability to lead a high-performing aftersales team.
✨Customer-Centric Mindset
Be ready to discuss how you prioritise customer satisfaction in your previous roles. Share stories that illustrate your commitment to delivering exceptional service and how you've handled challenging customer situations.
✨Data-Driven Decision Making
Since the role involves using data and KPIs to drive performance, be prepared to talk about how you've used data in past roles to improve efficiency or customer satisfaction. Bring examples of how you’ve turned insights into actionable strategies.
