At a Glance
- Tasks: Be the friendly face of our nursing home, welcoming visitors and providing excellent customer service.
- Company: Join Welford Healthcare, a growing company dedicated to quality care and a positive environment.
- Benefits: Enjoy a competitive salary, comprehensive training, and a workplace pension.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive setting.
- Qualifications: GCSE level education, strong communication skills, and experience in admin or reception roles.
The predicted salary is between 12.8 - 12.8 £ per hour.
Salary: £12.80 per hour
Hours: 21 hours per week (Weekend Hours- Fri, Sat, Sun)
About the Role:
At Ashbourne Court, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills. As the Receptionist, you will provide a professional and friendly meet and greet service within the Nursing Home. You will be driven by a real passion for providing excellent customer service. You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.
Responsibilities:
- Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
- Ensure the reception area and areas around the home are well maintained and welcoming.
- Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
- Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
- Support the Admin Manager with their duties and cover when they are on annual leave.
Education, Skills and Experience:
- We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities.
- The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.
- Educated to GCSE level or higher.
- Experienced in working in an admin/reception capacity.
- Experienced in working in a commercial mindset.
- Able to maintain professional composure at all times.
- Action orientated with a passion for working in an effective and timely manner.
Benefits:
- Comprehensive induction programme.
- Ongoing training and development.
- Workplace pension.
About Us:
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents' wellbeing at their hearts. Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
Weekend Receptionist in Hampshire employer: Ashbourne Court Care Home
At Ashbourne Court, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. Our weekend receptionist role offers competitive pay and flexible hours, allowing for a healthy work-life balance while providing opportunities for personal and professional growth within the healthcare sector. Join us in making a meaningful impact in our community, where your warm and friendly nature will be appreciated and rewarded.
