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- Tasks: Support clients overnight, manage conflicts, and maintain communal areas.
- Company: Join a respected recruitment agency dedicated to community support in Blackburn.
- Benefits: Enjoy a flexible 4 on 4 off shift pattern and gain valuable experience.
- Why this job: Make a real difference in people's lives while developing essential skills.
- Qualifications: Must have an Enhanced DBS Check and experience in client support.
- Other info: Opportunity to work across multiple sites and enhance your problem-solving skills.
The predicted salary is between 24000 - 36000 £ per year.
Ashberry Recruitment are currently looking for Night Concierges\’ for their well-respected client based in Blackburn.
As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact.
Shift pattern – 4 on 4 off
Some of your duties and responsibilities will be as follows:
- Work with clients to resolve conflict using de-escalation skills where appropriate
- Make decisions with regard to excluding clients in conjunction with the duty/on-call manager
- Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met
- Assist with logging and reporting maintenance work including emergency out of hours repairs
- Supporting clients with welfare rights, budgeting, employment, education and training
- Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites
- Manage front of house duties including telephone calls and external visitors
Requirements for the role:
- Enhanced DBS Check
- Must have a proven track record of providing information, advice and guidance to clients
- Knowledge and understanding of basic IT suitable for an office environment
- Knowledge of basic housing management tasks and working with vulnerable individuals
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Night Concierge Support Worker employer: Ashberry Recruitment
Contact Detail:
Ashberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge Support Worker
✨Tip Number 1
Familiarise yourself with conflict resolution techniques and de-escalation skills. Being able to demonstrate your ability to handle difficult situations calmly will set you apart during interviews.
✨Tip Number 2
Gain a solid understanding of housing management tasks. Research common issues faced in this area and be prepared to discuss how you would approach them, showing your proactive attitude.
✨Tip Number 3
Highlight any experience you have working with vulnerable individuals. Share specific examples of how you've supported clients in the past, as this is crucial for the role.
✨Tip Number 4
Brush up on your IT skills, especially those relevant to office environments. Being comfortable with technology will help you manage tasks efficiently and show that you're ready for the job.
We think you need these skills to ace Night Concierge Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Concierge Support Worker position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management, conflict resolution, or working with vulnerable individuals. Use specific examples to demonstrate your skills and how they relate to the role.
Showcase Your Skills: Make sure to mention your IT skills and any experience you have with reporting maintenance work or managing front-of-house duties. This will show that you are well-equipped for the tasks outlined in the job description.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves client interaction.
How to prepare for a job interview at Ashberry Recruitment
✨Showcase Your Conflict Resolution Skills
As a Night Concierge, you'll often need to handle conflicts. Be prepared to discuss specific examples from your past experiences where you successfully de-escalated a situation or resolved a conflict. This will demonstrate your ability to manage challenging interactions effectively.
✨Familiarise Yourself with Housing Management
Understanding basic housing management tasks is crucial for this role. Brush up on relevant knowledge and be ready to discuss how you've applied similar skills in previous positions. This shows that you're not only aware of the responsibilities but also capable of handling them.
✨Highlight Your IT Proficiency
Since the role requires basic IT skills, make sure to mention any relevant experience you have with office software or systems. Discussing your comfort level with technology can reassure the interviewer that you can handle administrative tasks efficiently.
✨Demonstrate Your Commitment to Client Welfare
The role involves supporting clients with various needs. Prepare to talk about your experience working with vulnerable individuals and how you've provided guidance in areas like budgeting or employment. This will show your dedication to client welfare and your suitability for the position.
