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For Companies At a Glance
- Tasks: Provide support to tenants, helping them achieve independent living and manage their tenancies.
- Company: Join Ashberry Recruitment, a dedicated team focused on making a difference in housing support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in housing support or working with individuals with complex needs is preferred.
- Other info: Flexible hours, Monday to Friday, with a focus on teamwork and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Ashberry Recruitment are looking for a Housing Support Officer on an ongoing basis. We require someone with their own transport and experience delivering floating support. Ideally, the candidate will have experience with people with complex needs, substance misuse problems and mental health. Alternatively, someone with experience of tenancy sustainment, housing management support would be beneficial.
Key Responsibilities
- Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved.
- Manage a caseload of tenants, providing person-centered support which empowers tenants to develop the skills necessary for independent living.
- Help tenants recognise their strengths, goals, and aspirations, and encourage them to use these to effect change.
- Support tenants\\\’ wellbeing, encouraging them to actively engage with services in the community and accompany them to appointments if required.
- Assist tenants to sustain their tenancy, advising and supporting with matters relating to rent, repairs, benefits and ASB.
- Be involved with the referral, assessment and sign up of new tenants to the service.
- Maintain accurate and up to date case notes using our electronic case management system, ensuring confidentiality and compliance with GDPR.
- Identify, report and record safeguarding concerns following relevant procedures.
- Collaborate with internal teams and external agencies and attend multi-agency meetings when necessary.
Requirements / Qualifications
- Own transport and experience delivering floating support.
- Experience with people with complex needs, substance misuse problems and mental health, or experience of tenancy sustainment and housing management support.
Salary/Hours
Monday – Friday – 37 Hours Per Week
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Housing Support Officer employer: Ashberry Recruitment
Contact Detail:
Ashberry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing support roles. Think about your experiences with complex needs and how you've helped others. We want you to showcase your skills and passion for making a difference!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Housing Support Officer role. We’re always looking for passionate individuals, and applying directly helps us see your commitment right from the start!
We think you need these skills to ace Housing Support Officer
Some tips for your application 🫡
Show Your Experience: Make sure to highlight any relevant experience you have in housing support or working with people who have complex needs. We want to see how your background aligns with the role, so don’t hold back on sharing those stories!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description and relate them to your own experiences. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Person-Centred: Since the role is all about supporting tenants, make sure your application reflects a person-centred approach. Share examples of how you've empowered others or helped them achieve their goals – it’s all about showcasing your supportive nature!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Ashberry Recruitment
✨Know Your Stuff
Make sure you understand the role of a Housing Support Officer inside out. Familiarise yourself with floating support, tenancy sustainment, and the challenges faced by individuals with complex needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully supported individuals with mental health issues or substance misuse problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Empathy and Communication Skills
As a Housing Support Officer, you'll need to connect with tenants on a personal level. During the interview, highlight your ability to listen actively and communicate effectively. Share instances where you've built rapport with clients or helped them navigate difficult situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of cases you might handle, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.