Property Services Manager - West Yorkshire in Bradford

Ashberry recruitment are currently recruiting a property service manager for a well established housing association in West Yorkshire. In this role, the successful candidate would be expected to oversee the Intensive housing management (IHM) functions at all of the services ran by the housing association.

You would be accountable to: The Head of Service/Chief Executive

Working hours: 35 hours per week working flexibly Monday to Friday 9am-6:30pm

Annual Leave: 20 working days plus 5 days after successful completion of Probationary period plus 8 public holidays

THE ROLE WILL INCLUDE:

• To be the safeguarding and health and safety lead for the organisation.
• Conducting health and safety visits to properties alongside tenancy management officer and support staff at each service to identify any health and safety or safeguarding issues and work to resolve with the relevant teams.
• To liaise with our landlord partners when taking on new properties and ensuring that all paperwork is completed, health and safety standards are met before leases are signed by Heads of Service (HOS).
• To ensure stock condition surveys and any new leased accommodation standards checks are completed in conjunction with service managers and all paperwork is uploaded to relevant accommodation folders.
• To ensure maintenance spreadsheets are audited on a weekly basis and any issues identified are followed through with the relevant team until signed off.
• To ensure any risk assessments associated with accommodation and or office spaces are reviewed in line with policies and procedures and any issues identified are resolved within time scales.
• To assist HOS with ensuring that we are complying with all quality assurance by auditing the service practices annually, relating to BQAF and SHIP standards.
• To work with the Head of Service to complete annual CHAS accreditation and work with HOS to ensure any other accreditations are carried out.
• To work with the Business Support Manager to organise and host quarterly Speakout forum meetings with Service Users in relation to Intensive housing management, accommodation standards and the organisations Speakout charter.
• To review IHM related policies and procedures as per the timetable for reviews.
• To review all IHM practices regularly in partnership with the SMs and TLs in order to raise standards at scheme level.
• To assess how effective our health and safety, fire and safeguarding practices are being delivered at scheme level, reporting to HOS before implementing appropriate improvements.
• Must be willing to work flexibly and cover holidays and sickness, covering for colleagues sometimes at short notice.

PERSONAL RESPONSIBILITY:

• To work within the core values, aims and objectives of the organisation and adhere to agreed policies and procedures at all times.
• To attend any training relevant to your role and disseminate learning to the teams.

INTENSIVE HOUSING MANAGEMENT:

• To ensure that void properties are turned around and re-let within agreed timescales as per key performance indicators for each service. To audit void spreadsheet on a fortnightly basis and discuss any issues with relevant service managers/team leaders.
• To comply with and ensure teams are working within the Organisation’s Referrals & Allocations Policy and procedures in order to maximise occupancy levels and minimise voids.
• To promote key health and safety policies that protect and safeguard service users as part of our duty of care to vulnerable people.
• Ensure our Health and Safety Policy and procedures e.g. inspections and tests are carried out across our services in a robust and responsive way to ensure that we can promote a safe environment for our service users to live in.
• To oversee the buildings are safe and protected from direct or indirect harm, liaising with relevant building owners or landlord representatives to ensure that our schemes are maintained to a high standard and do not pose any risk to our service users and/or wider community. To audit repairs spreadsheets on a fortnightly basis to ensure all repairs are carried out within timescales.
• To ensure all properties have an up-to-date annual fire risk assessment in place. To audit the fire reporting spreadsheet on a fortnightly basis to ensure all FRAs are up to date with a clear review date. Ensure staff and service users understand and abide by the fire evacuation procedures. To keep informed of any changes in legislation relating to fire.
• To work in conjunction with the Council and hostel service manager to ensure that an annual FRA is completed and all actions and remedial work is carried out within timescales.
• To audit the annual testing spreadsheets to ensure all properties are compliant with all risk assessments required within timescales.
• To work in conjunction with service managers to review disaster recovery strategies for dispersed accommodation and hostel service on an annual basis.
• Report any concerns you may have around serious health and safety issues to HOS in order that they can be dealt with as a priority.

WHAT IS EXPECTED OF YOU IN THIS ROLE:

1. To have strong leadership skills – to be able to lead from the front, deploying resources effectively and efficiently in order to meet business objectives and fulfil team performance targets.
2. Team Building - Raising morale and ensuring that everyone is doing their bit to pull as a team and ensure that quality services are being delivered in a fair and consistent manner.
3. Effective support – to be able to guide and support staff in delivering a high standard of intensive housing management services.
4. To apply effective problem solving skills and initiating a project management approach that identifies a problem, applies a solution, implements and monitors effectiveness.
5. To apply strong communication skills that clarifies work tasks and expectations of role/responsibility.
6. To be able to respond to crisis and emergency situations in a calm and responsive manner.
7. To promote health and safety and safeguarding at every level in terms of accommodation, staff, service users and the working environment.
8. To work collaboratively within the management team to ensure that management performance targets and business objectives across the organisation are fulfilled within clear timescales.

YOU MUST:

• Have previous experience working in the supported housing sector.
• A full UK driving license.
• Previous experience in property management.
• Knowledge of health and safety regulations and Safeguarding procedures.
• Have a CIH Level 4 or equivalent, or be willing to undertake the relevant training to achieve this.