At a Glance
- Tasks: Lead client partnerships and turn campaign data into actionable insights.
- Company: Dynamic creator marketing tech company working with global brands.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and client satisfaction.
- Why this job: Shape impactful marketing campaigns while developing your skills in a vibrant team.
- Qualifications: Experience in customer success or account management, strong analytical skills.
The predicted salary is between 39600 - 48400 £ per year.
Great with clients? Confident turning campaign data into ideas, action and results?
We’re recruiting a Customer Success Manager to lead a key UK client partnership for a creator marketing technology business working with global consumer brands.
This role brings together client relationships, campaign performance, agency collaboration and team management.
You’ll take ownership of day-to-day delivery across multiple brands, keeping people, budgets and projects moving.
THE ROLE
You’ll become a trusted partner to brand teams and senior stakeholders, understanding their priorities and helping turn business objectives into effective creator marketing activity.
Working closely with agencies, technology colleagues and your account support team, you’ll keep campaigns connected to wider marketing and media plans.
- WHAT YOU’LL DO
- Build strong relationships with brand teams and senior stakeholders.
- Collaborate with agency partners through briefings, planning sessions and campaign discussions.
- Turn campaign data into clear insights, recommendations and next steps.
- Present regular performance reports, KPI updates and quarterly reviews.
- Manage account budgets, purchase orders and goods receipt schedules.
- Lead the account support team, setting priorities and supporting development.
- Translate client requirements into clear briefs for the technology team.
- Bring fresh campaign ideas, test new approaches and improve engagement.
- Oversee fulfilment, ensuring packaging orders have client approval and stay within budget.
- WHAT YOU’LL BRING
- Experience in customer success, client services or account management within creator marketing, influencer marketing, digital marketing or a related environment.
- Confidence managing relationships with senior stakeholders and agency partners.
- Strong analytical skills and the ability to explain what campaign results mean.
- Careful financial management and attention to detail.
- Experience coordinating teams, delegating work and managing competing deadlines.
- A proactive, creative approach to solving client challenges.
WHY THIS OPPORTUNITY?
Take ownership of a significant client partnership, work across a portfolio of consumer brands and help shape how creator marketing campaigns are planned, delivered and improved.
It’s an opportunity to combine strategic client conversations with hands‑on delivery, team development and creative problem-solving.
The employer and client identities will be shared during a confidential discussion.
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Customer Success Manager employer: ASG International
Join an innovative and inclusive team at an International Marketing & Retail Solutions Company, where you can work fully remotely from anywhere in the UK. With a focus on creative ownership and collaboration on exciting 3D and spatial projects for global brands, this role offers excellent opportunities for professional growth and development in a fast-paced environment. Enjoy the flexibility of remote work while being part of a forward-thinking company that values creativity and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASG International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASG International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASG International:Your cover letter is your chance to shine! Tell us why you want to work at ASG International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASG International!
How to prepare for a job interview at ASG International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
