Account administrator in Rochdale

We are looking for an organised, commercially aware Account Administrator to join our team. This is a varied and important role sitting at the heart of our operations, acting as a key link between our clients, finance function and internal service teams. You will take ownership of a portfolio of large security contracts, ensuring billing is accurate and timely, service levels are met and client relationships are well managed. This role would suit someone who thrives in a fast‑paced environment, takes pride in accuracy and is confident managing multiple priorities at once.

Key Responsibilities

• Serve as the primary account administrator for a portfolio of large security contracts, ensuring all account activity is managed to agreed SLAs and KPIs.
• Manage all billing activity including daily invoicing, consolidated invoices, renewals and manual invoicing through job‑costing systems for both service and installation teams.
• Act as the finance liaison for your accounts, supporting the management of aged debt and ensuring all external monitoring costs are billed accurately and on time.
• Maintain and manage client portals, ensuring all sites are correctly set up for invoicing and that portals are being used accurately across the business.
• Oversee internal and client‑facing dashboards, tracking open calls, outstanding actions and service engineer follow‑ups to ensure service levels are consistently met.
• Liaise with the service team to track and close open calls daily, maintaining accountability for the numbers across your accounts.
• Manage open purchase orders with the procurement team and maintain accurate, up‑to‑date cash postings and financial records.
• Produce clear, timely reporting for senior managers covering service performance, billing status and account health.
• Support the sales team in the smooth onboarding and ongoing administration of new contract wins.
• Develop strong, long‑term working relationships with both internal teams and external clients, representing ASEL professionally at all times.
• Assist with customer meetings and provide administrative support for service‑related queries as required.

Skills and Experience

• Proven experience in an account administration, sales administration or client‑facing office role.
• Strong IT skills including Microsoft Word and Excel; experience with in‑house or bespoke systems is advantageous.
• Excellent attention to detail with a disciplined approach to accuracy in billing, reporting and data management.
• Strong organisational skills with the ability to prioritise effectively and manage a varied workload under pressure.
• A confident communicator, both written and verbal, with the ability to build relationships across all levels of the business and with external clients.
• Comfortable working to strict deadlines in a busy office environment.
• Experience in the electronic fire and security industry is beneficial but not essential; full training will be provided.
• Experience of project administration or managing multiple concurrent contract accounts is desirable.

What We Are Looking For

We are looking for someone who is hardworking, committed and takes genuine pride in their work. You will be a strong team player with the motivation to develop your career within a growing business, and the resilience to perform consistently in a demanding, deadline‑driven environment. Above all, you will bring a positive, can‑do attitude and a real desire to make a difference for our clients and colleagues.

What We Offer

• 25 days holiday plus bank holidays
• Perkbox rewards platform
• WageStream flexible pay access
• 110% Club performance rewards
• Employee Assistance Programme
• Company pension scheme
• Employer of the Month award
• Clear progression opportunities

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objective is that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes and abilities. ASEL is dedicated to engaging and retaining the best possible talent and creating an environment that encourages excellence through inclusion, equality, diversity, leadership and management.