Relief CCTV Investigations Analyst in Gateshead

About ASEL

ASEL design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results‑driven outcomes. As the original thinkers behind security risk modelling — which has revolutionised the industry — our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost. We believe that authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity, providing a genuinely collaborative service that customers can trust and believe in. ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology, with a strong heritage in security services across the USA and Europe.

Role Overview

The CCTV Investigations Analyst is responsible for monitoring live CCTV feeds, analysing incidents and supporting the organisation’s security and loss prevention objectives within a dynamic control centre environment. This role requires a high level of attention to detail, strong situational awareness, and the ability to make quick, accurate decisions under pressure.

Key Responsibilities

• Monitor multiple CCTV feeds to identify potential incidents or risks
• Investigate incidents using video footage, system data and analytical tools
• Produce accurate incident reports and elevate findings to the appropriate teams
• Support real‑time investigations and live monitoring operations
• Maintain compliance with company security, data protection and privacy standards
• Contribute to the continuous improvement of control room processes and efficiency
• Ensure all systems are operational and promptly report any faults or downtime
• Collaborate closely with analysts, operations managers and field teams

Education Requirements

• Minimum GCSEs (or equivalent) in English and Mathematics
• Further education or qualifications in Security, Criminology, IT or a related field are desirable

Licensing Requirements

A valid SIA CCTV Public Space Surveillance (PSS) licence is mandatory for this role.

Personality & Behavioural Traits

• Calm Under Pressure: Maintains composure and sound judgment when responding to live incidents or multiple alerts
• High Concentration Levels: Sustains focus during extended monitoring periods without losing situational awareness
• Integrity: Acts ethically, maintains confidentiality and demonstrates professionalism at all times
• Proactive Attitude: Anticipates issues before they escalate and takes initiative to prevent incidents
• Accountability: Takes ownership of investigations and ensures accurate, timely reporting
• Curiosity and Problem‑Solving Mindset: Seeks to understand the ‘why’ behind incidents, not just the ‘what’
• Team Player: Collaborates effectively with shift colleagues, operations teams and leadership
• Adaptability: Adjusts quickly to new technologies, priorities and procedures
• Discipline: Follows standard operating procedures (SOPs) and control room protocols consistently
• Professional Demeanour: Projects confidence, reliability and calmness in both written and verbal communication

Ideal Candidate Profile

• Previous experience within a security control room or CCTV monitoring environment
• Strong analytical and observational skills
• Excellent written and verbal communication skills
• Ability to multitask effectively in a fast‑paced, high‑pressure environment
• Good understanding of incident reporting systems and security technology
• Proficient computer literacy across multiple software platforms

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objective is that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes and abilities. ASEL is dedicated to engaging and retaining the best possible talent and creating an environment that encourages excellence through inclusion, equality, diversity, leadership and management.

Benefits

• Perkbox recognition – rewards and discount platform
• Apprenticeship opportunities
• Employee of the Month scheme (£50 reward)
• 110% Club for outstanding performers, offering prizes and monetary rewards
• WageStream – flexible pay application allowing early access to earned wages
• Employee Assistance Programme (EAP)
• Progression opportunities within the company
• Ongoing training and development