Control Room Response officer in Gateshead

Rate of Pay: £13.41

Shift Pattern: 4 on 4 off 12-hour shifts, mixture of days and nights. Permanent position.

Intelligence and deployment are two key elements which underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Tactical Co‑ordinator you will be at the cutting edge of UK business crime reduction and intelligence crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK supporting our ‘single, centralised’ international Command and Intelligence Centre, forming a stable platform for all customer security operations – increasing safety, reducing crime and reducing costs for all of our subscribers. Powered by the latest AI driven data technologies.

Main duties / key responsibilities:

• Act as the first line of inbound and outbound communication for ASEL Risk and Intelligence operations 24 hours per day, 7 days per week.
• Tactical coordination and dispatch of alarm response drivers and other assets when required following alarm activation and recording all detail on the ARK software.
• Schedule security officers and manage lone workers based on available data and risk.
• Monitor and proactively operate CCTV systems and respond to risks as per assignment instructions.
• Conduct high visibility security patrols on foot and in a vehicle – reporting and dealing with any issues that may arise.
• Open up/lock down clients.
• Provide remote access control for ASEL customers.
• Control and issue keys – key holding.
• Maintain CIC administration processes and data processing activity including identification of risk and mitigation strategies.
• Provide radio communication leadership across multiple national clients and ASEL security assets.
• Support a culture of continuous improvement and quality management.
• Utilize cutting edge modern technology such as drones – training will be provided.
• Internal and external online incident reporting.

Working relationships:

Internal: Reports to the Command and Intelligence Centre Manager but works collaboratively across all departments to deliver critical operational outputs and provide a stable platform for the wider risk and intelligence operation.

External: Acts as a critical friend to ASEL customers and security assets. Fosters sound relationships with all CIC supported customers and wider stakeholders. Liaises with UK Police forces and external business crime reduction partnership operations on a national basis.

Education / Qualifications / Training required:

Essential:

• SIA CCTV Licence
• SIA Security Licence
• Good general education to fulfil the requirements of the role.
• Full UK car driving licence.
• Current SIA Guarding or SIA Door Supervisor licence.

Desirable:

• A higher education qualification in an analytical field.
• Leadership and management qualification.

Previous work experience required:

Desirable:

• Intelligence gathering role.

Knowledge and experience:

Essential:

• Good IT skills (Word, Outlook, Excel).
• Can understand and apply process methodologies.

Desirable:

• Demonstrable ability to constantly improve systems, processes, and results.

Personal skills, behaviours, qualities:

Desirable:

• High degree of self-awareness and evidence of a structured personal/career plan.
• High degree of influencing skills.
• An open, honest, professional, and friendly disposition with a keen eye to detail.
• Good completer/finisher skills to ensure projects delivered to required standard and on time.
• Tenacity.
• Strong presentation skills.

Additional information:

Job holder is likely to visit other companies and should be personally well presented and give a good impression of the company to others. Training opportunities will be available to those who wish to progress their professional development.

Equality & Diversity: ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Benefits:

• Perkbox recognition - rewards and discount platform
• Apprenticeship
• Employee of the month scheme
• £50 110% Club of outstanding performers who can receive large prizes and monetary rewards
• WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training