Customer Success Lead

Customer Success Lead

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead customer success initiatives and drive sales for a top SaaS learning platform.
  • Company: Join a leading software vendor revolutionising the learning experience in the UK.
  • Benefits: Enjoy hybrid work options, competitive salary, and growth opportunities.
  • Why this job: Be part of a dynamic team making a real impact in the education sector.
  • Qualifications: 2-3 years of experience in field sales with a strong track record in quota performance.
  • Other info: Position is ideally commutable to London; thrive in a fast-paced environment.

The predicted salary is between 36000 - 60000 £ per year.

  • UK Hybrid ( 2 days office based Mid-market Account Executive for leading SaaS learning platform Software vendor
  • 2-3 years experience field selling into the Mid-Market
  • Strong Sales DNA – Intellegence, character, experience
  • Exceptional pipeline generation and new business experience
  • Proven track record in quota performance
  • Ability to operate in an ambiguous and fast-paced work environment
  • Ideally commutable to London

Customer Success Lead employer: Asecndo

As a Customer Success Lead at our leading SaaS learning platform, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a hybrid working model, you can enjoy the flexibility of remote work while also benefiting from collaborative office days in London, fostering innovation and teamwork. Our commitment to your success is reflected in our comprehensive training programmes and opportunities for career advancement, making us an exceptional employer for those seeking meaningful and rewarding employment.
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Contact Detail:

Asecndo Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Success Lead

✨Tip Number 1

Familiarise yourself with the SaaS industry, particularly in the learning platform sector. Understanding the latest trends and challenges faced by mid-market companies will help you engage in meaningful conversations during interviews.

✨Tip Number 2

Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations for the Customer Success Lead role, which can give you an edge in your discussions.

✨Tip Number 3

Prepare specific examples from your past experiences that demonstrate your strong sales DNA and pipeline generation skills. Be ready to discuss how you've successfully navigated ambiguous situations and achieved quota performance.

✨Tip Number 4

Showcase your adaptability and ability to thrive in fast-paced environments. During any interactions, highlight instances where you've quickly adjusted to changes or challenges, as this is crucial for the role at StudySmarter.

We think you need these skills to ace Customer Success Lead

Sales Expertise
Pipeline Generation
New Business Development
Quota Achievement
Account Management
Customer Relationship Management
Negotiation Skills
Communication Skills
Problem-Solving Skills
Adaptability
Time Management
Team Collaboration
Analytical Skills
Understanding of SaaS Products

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in field selling, particularly within the Mid-Market. Emphasise your sales achievements and any relevant metrics that demonstrate your quota performance.

Craft a Compelling Cover Letter: In your cover letter, showcase your strong sales DNA by sharing specific examples of your intelligence, character, and experience. Explain how these qualities have contributed to your success in previous roles.

Highlight Pipeline Generation Skills: Clearly outline your experience with pipeline generation and new business development. Use quantifiable results to illustrate your effectiveness in these areas, as this is crucial for the Customer Success Lead role.

Demonstrate Adaptability: Since the role requires operating in an ambiguous and fast-paced environment, provide examples from your past where you successfully navigated challenges or changes. This will show your potential employer that you can thrive under pressure.

How to prepare for a job interview at Asecndo

✨Showcase Your Sales Achievements

Be prepared to discuss your previous sales successes in detail. Highlight specific examples where you exceeded quotas or generated significant pipeline growth, as this will demonstrate your strong sales DNA and ability to perform under pressure.

✨Understand the SaaS Landscape

Familiarise yourself with the current trends and challenges in the SaaS industry, particularly in the learning platform sector. This knowledge will help you engage in meaningful conversations and show that you're genuinely interested in the role and the company.

✨Demonstrate Adaptability

Since the role requires operating in an ambiguous and fast-paced environment, be ready to share examples of how you've successfully navigated change or uncertainty in your previous roles. This will illustrate your flexibility and problem-solving skills.

✨Prepare Questions for Them

Have a list of insightful questions ready to ask the interviewers. This not only shows your interest in the position but also helps you assess if the company culture and values align with your own, especially regarding their approach to customer success.

Customer Success Lead
Asecndo
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  • Customer Success Lead

    London
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-20

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    Asecndo

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