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- Tasks: Lead a dynamic team to deliver top-notch optical services and patient care.
- Company: Join Asda, a leader in retail healthcare with a focus on wellbeing.
- Benefits: Enjoy competitive salary, bonuses, discounts, and flexible working options.
- Why this job: Make a real difference in customer health while developing your leadership skills.
- Qualifications: Experience in coaching and managing teams, with a passion for customer service.
- Other info: Be part of an inclusive culture that celebrates diversity and supports personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Watford
Employment Type: Full time
Contract Type: Fixed Term
Shift Pattern: Work Shift: Days
Hours per Week: 40
Salary: Competitive salary plus benefits
Category: Optical, Retail Healthcare
Closing Date: 27 March 2026
Your Role: At Asda, nothing is more important to us than the health and wellbeing of our customers, and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there’s no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don’t have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Managers who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.
About You: Our Performance Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You’ll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customers' needs. Working in close partnership with an Optometrist, you will also coach and develop your team, so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities, you will need to be organised and able to manage your time effectively.
You’ll be:
- Confident in coaching others
- Able to provide excellent customer and patient care
- Driven and ambitious to ensure the department meets its targets
- Organised and able to manage your time effectively
Everything you’ll love: You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking to theme parks and cinemas
- Your professional indemnity insurance
- GOC fees paid
- CET package
- Flexible working patterns in accordance with 7 days opening
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Retail Performance Manager - Optical (Hiring Immediately) in Watford employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Performance Manager - Optical (Hiring Immediately) in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Asda, especially in the Optical department. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer care. We want you to showcase your coaching skills and how you handle fast-paced environments.
✨Tip Number 3
Show your passion for optical care! Be ready to discuss how you can contribute to the team's success and improve patient service. We love candidates who are driven and ambitious.
✨Tip Number 4
Apply through our website for a smoother process. It’s quick and easy, plus you’ll be one step closer to joining the Asda family and making a difference in customer care!
We think you need these skills to ace Retail Performance Manager - Optical (Hiring Immediately) in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Performance Manager role. We want to see how you can contribute to our team and help us deliver excellent customer service.
Showcase Your Coaching Skills: Since coaching is a key part of this role, don’t forget to include examples of how you've successfully coached or developed others in your previous positions. We love seeing how you can inspire and lead a team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially in a fast-paced environment like ours.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ASDA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Performance Manager in an optical setting. Familiarise yourself with Asda's unique pricing approach and how it impacts customer care. This knowledge will help you demonstrate your commitment to excellent service.
✨Showcase Your Coaching Skills
Since coaching is key for this role, prepare examples of how you've successfully developed team members in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction, and be ready to discuss these during the interview.
✨Be Organised and Time-Savvy
Given the fast-paced nature of the job, highlight your organisational skills. Share strategies you use to manage multiple tasks effectively, such as prioritising daily responsibilities or using tools to keep track of deadlines. This will show that you're ready to handle the demands of the role.
✨Emphasise Customer Care
As customer care is at the heart of Asda's values, prepare to discuss how you've provided excellent service in previous roles. Use specific examples to illustrate your approach to handling customer queries and ensuring patient satisfaction, which will resonate well with the interviewers.
