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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch optical services and patient care.
- Company: Join Asda, a leading retail brand committed to customer health and wellbeing.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in coaching and managing teams, with a passion for customer service.
- Other info: Be part of an inclusive culture that celebrates diversity and supports personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Your Role
At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Managers who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.
About You
Our Performance Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You’ll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer's needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively.
You’ll be:
- Confident in coaching others
- Able to provide excellent customer and patient care
- Driven and ambitious to ensure the department meets its targets
- Organised and able to manage your time effectively
Apply today by completing an online application…
Everything you’ll love Benefits
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas
- Your professional indemnity insurance
- GOC fees paid
- CET package
- Flexible working patterns in accordance with 7 days opening
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Retail Performance Manager - Optical in Watford employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Performance Manager - Optical in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Asda, especially in the Optical department. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your coaching skills. Since you'll be managing a team, think of examples where you've successfully developed others. We want to see that you're ready to lead!
✨Tip Number 3
Show your passion for customer care! Be ready to discuss how you’ve gone above and beyond for customers in the past. At Asda, we pride ourselves on excellent service, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Asda family.
We think you need these skills to ace Retail Performance Manager - Optical in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Performance Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Coaching Skills: Since coaching is a big part of this role, share specific examples of how you've successfully developed others in previous positions. We want to see your ability to inspire and lead a team!
Be Organised and Clear: In your application, demonstrate your organisational skills. Use clear headings and bullet points to make your CV easy to read. This reflects the time management skills we’re looking for in a candidate.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at ASDA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Retail Performance Manager in an optical setting. Familiarise yourself with Asda's unique approach to pricing and customer care. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Coaching Skills
Since coaching is key for this role, prepare examples of how you've successfully coached or developed a team in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction. This will highlight your ability to lead and inspire others.
✨Be Ready for Fast-Paced Questions
Expect questions that assess your ability to manage time and handle multiple responsibilities. Prepare to discuss how you've organised your workload in previous roles, especially in busy environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Customer Care
As customer care is a top priority for Asda, be prepared to talk about your approach to providing excellent service. Share specific examples of how you've resolved customer queries or improved patient experiences in the past. This will show that you align with their values and are committed to delivering high-quality care.
