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- Tasks: Join us as a Service Colleague, serving customers and keeping our stores running smoothly.
- Company: Asda is a leading retailer dedicated to providing excellent service and quality products.
- Benefits: Enjoy 15% off shopping, flexible pay options, and access to wellbeing services.
- Why this job: This role offers flexibility, teamwork, and the chance to make customers smile every day.
- Qualifications: A friendly attitude and willingness to learn new skills are essential.
- Other info: Flexible shifts available, including nights and weekends, to fit your lifestyle.
Job Title
Service Colleague
Location
EXPPFS – 5224 Telford PFS
Employment Type
Part time
Contract Type
Permanent
Shift Pattern
Work Shift: Days
Hours per Week
22.5
Pay Rate
£12.60
Category
Retail Hourly Colleagues, Sales Staff
Closing Date
12 April 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring:
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
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Service Colleague employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Colleague
✨Tip Number 1
Familiarise yourself with Asda's values and customer service standards. Understanding what they prioritise will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working nights and weekends, demonstrating your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in retail or customer service roles during your conversations. Sharing specific examples of how you've provided excellent service or worked as part of a team can make a strong impression.
✨Tip Number 4
Show enthusiasm for learning new skills across different departments. Expressing your eagerness to take on various tasks will demonstrate your adaptability and commitment to contributing positively to the team.
We think you need these skills to ace Service Colleague
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Service Colleague. Highlight key skills such as teamwork, customer service, and flexibility in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous retail or customer service experience, and showcase your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the position. Mention why you want to work at Asda and how your values align with their commitment to excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ASDA
✨Show Your Customer Service Skills
As a Service Colleague, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your friendly nature and willingness to help others.
✨Demonstrate Flexibility
This role requires working various shifts, including nights and weekends. During the interview, express your openness to flexible working hours and your ability to adapt to different tasks across departments.
✨Emphasise Teamwork
Working as part of a team is crucial in this position. Share experiences where you've successfully collaborated with others to achieve a common goal, showcasing your enthusiasm for teamwork.
✨Prepare for Role-Specific Questions
Familiarise yourself with the different departments you may work in, such as checkouts, home deliveries, and product replenishment. Be ready to discuss how you would handle specific scenarios related to these areas.