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- Tasks: Join our team as a Service Colleague, serving customers and keeping our stores running smoothly.
- Company: Asda is a leading retailer dedicated to providing excellent service and quality products.
- Benefits: Enjoy 15% off shopping, flexible pay options, and a range of wellbeing support.
- Why this job: This role offers flexibility, teamwork, and the chance to make customers smile every day.
- Qualifications: A friendly attitude and eagerness to learn new skills are essential for this role.
- Other info: Shifts include nights and weekends, perfect for fitting around your studies.
Job Title: Service Colleague
Location: Felling
Employment Type: Part time
Contract Type: Permanent
Shift Pattern: Work Shift: Afternoons
Hours per Week: 16
Pay Rate: £12.60
Category: Retail Hourly Colleagues, Sales Staff
Closing Date: 11 March 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring:
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
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Service Colleague employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Colleague
✨Tip Number 1
Familiarise yourself with the various departments within the store. Understanding how each department operates will not only help you during the interview but also show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have, whether it's during a casual conversation or at a networking event. Being friendly and approachable is key for a Service Colleague.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working nights and weekends, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Research Asda's values and mission. Aligning your personal values with those of the company can help you articulate why you want to work there and how you can contribute to their goals.
We think you need these skills to ace Service Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Colleague. Highlight key skills such as teamwork, customer service, and flexibility in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise any previous retail or customer service experience, and showcase your ability to work in a team and adapt to different tasks.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the position. Mention why you want to work at Asda specifically and how your values align with their commitment to excellent customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at ASDA
✨Show Your Customer Service Skills
As a Service Colleague, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've helped customers in the past, whether it's resolving an issue or simply making their shopping experience more enjoyable.
✨Demonstrate Flexibility
Since the role requires working various shifts, including nights and weekends, it's important to express your willingness to be flexible. Highlight any previous experiences where you adapted to changing schedules or took on different responsibilities.
✨Emphasise Teamwork
This position involves working across multiple departments, so showcasing your ability to work well in a team is key. Share stories that illustrate your collaborative spirit and how you contribute to achieving team goals.
✨Be Enthusiastic About Learning
The job requires learning new skills across different departments. Show your enthusiasm for personal development by discussing times when you've quickly picked up new tasks or taken the initiative to learn something new.