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- Tasks: Join us as a Service Colleague, serving customers and keeping our stores running smoothly.
- Company: Asda is a leading retailer dedicated to excellent customer service and teamwork.
- Benefits: Enjoy 15% off shopping, flexible pay options, and a range of wellbeing support.
- Why this job: This role offers flexibility, teamwork, and the chance to learn new skills while making customers smile.
- Qualifications: A friendly attitude and eagerness to learn are all you need to succeed here.
- Other info: Shifts include nights and weekends, perfect for fitting around your studies.
Job Title
Service Colleague
Location
Ryhope
Employment Type
Part time
Contract Type
Permanent
Shift Pattern
Work Shift: Afternoons
Hours per Week
16
Pay Rate
£12.60
Category
Retail Hourly Colleagues, Sales Staff
Closing Date
8 April 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast‑paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring:
- A friendly and helpful approach to customer service.
- Willingness to work in a fast‑paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension.
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme.
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
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Service Colleague employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Colleague
✨Tip Number 1
Familiarise yourself with the various departments in the store. Since the role involves working across multiple areas, having a good understanding of how each department operates will help you stand out during the interview.
✨Tip Number 2
Show your enthusiasm for customer service. Be prepared to share examples of how you've provided excellent service in the past, as this is a key aspect of the Service Colleague role.
✨Tip Number 3
Highlight your flexibility and willingness to work varied shifts. Since the job requires late and weekend hours, demonstrating your adaptability will make you a more attractive candidate.
✨Tip Number 4
Research Asda's values and culture. Understanding what the company stands for will help you align your answers with their expectations and show that you're a good fit for their team.
We think you need these skills to ace Service Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any roles where you've worked in a team or provided excellent customer service, as these are key for the Service Colleague position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to work flexibly across different departments. Mention specific examples of how you've contributed to a positive customer experience in previous jobs.
Highlight Flexibility: Since the job requires flexibility with shifts, make sure to mention your availability and willingness to work nights and weekends. This shows that you understand the demands of the role and are ready to meet them.
Showcase Teamwork Skills: In your application, provide examples of how you've successfully worked as part of a team. This could include experiences from previous jobs, school projects, or volunteer work, as teamwork is essential for this position.
How to prepare for a job interview at ASDA
✨Show Your Enthusiasm
As a Service Colleague, you'll be working closely with customers and your team. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've enjoyed working in customer service or collaborating with others in previous jobs.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability. Highlight any past experiences where you adapted to changing schedules or took on different responsibilities, showing that you're ready to embrace the variety this job offers.
✨Emphasise Teamwork Skills
Working across multiple departments means teamwork is essential. Be ready to talk about times when you've successfully worked as part of a team. Mention specific instances where you contributed to achieving a common goal or helped a colleague.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you'd handle various customer service situations. Think of examples where you provided excellent service or resolved a customer's issue. This will demonstrate your commitment to creating a positive shopping experience.