Service Colleague

Service Colleague

Norwich Full-Time No home office possible
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At a Glance

  • Tasks: Join us as a Service Colleague, supporting store operations and delivering excellent customer service.
  • Company: Be part of Asda, a leading retailer focused on providing quality products and services.
  • Benefits: Enjoy a 15% discount, flexible pay options, wellbeing support, and exclusive savings.
  • Why this job: This role offers a chance to learn new skills, work in a team, and enhance customer experiences.
  • Qualifications: We're looking for friendly, proactive individuals eager to engage with customers and learn.
  • Other info: Flexible shifts available, including late nights and weekends, perfect for students!

Job Title

Service Colleague

Location

FS – 1207 Snetterton Greggs

Employment Type

Part time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

16

Pay Rate

£12.60

Category

Retail Hourly Colleagues, Sales Staff

Closing Date

18 December 2025

At Asda, we want you to find your everything. As a Service Colleague in our food services team, you’ll be at the heart of the customer experience—serving delicious food, keeping the environment clean and welcoming, and making sure every customer leaves happy. Whether you’re preparing food, working the tills, or helping with deliveries, you’ll play a vital role in the smooth running of our branded outlets like Greggs, Subway, and Burger King. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

  • Customer-focused: You enjoy helping people and making their experience a positive one.
  • Team player: You work well with others and support your colleagues.
  • Reliable: You show up ready to work and take pride in what you do.
  • Positive attitude: You bring energy and enthusiasm to every shift.
  • Willing to learn: You’re open to training and keen to build your skills.

What you’ll bring:

  • A friendly and helpful approach to customer service.
  • Willingness to work in a fast-paced food service environment.
  • Good communication skills and a team mindset.
  • Flexibility to work a range of shifts, including weekends and evenings.

Everything you\’ll love

Alongside a competitive salary, you\’ll get lots of other great benefits too, including:

  • Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
  • Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
  • Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
  • Company pension.
  • Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
  • Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
  • Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
  • Colleague recognition programme.
  • Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

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Service Colleague employer: ASDA

As a Service Colleague at our Snetterton location, you'll be part of a dynamic team dedicated to delivering exceptional customer service in a welcoming environment. We offer flexible working arrangements, competitive pay, and a range of benefits including a generous colleague discount, wellbeing support, and opportunities for personal growth. Join us to be part of a company that values teamwork, diversity, and the development of its employees.
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Contact Detail:

ASDA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Service Colleague

✨Tip Number 1

Familiarise yourself with the store's layout and product offerings. This will not only help you answer customer queries more effectively but also demonstrate your commitment to providing excellent service during the interview.

✨Tip Number 2

Practice your communication skills by engaging in friendly conversations with friends or family. Being proactive and approachable is key for a Service Colleague, so showing that you can connect with others will set you apart.

✨Tip Number 3

Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working late and weekends, highlighting your willingness to adapt to various schedules will make you a more attractive candidate.

✨Tip Number 4

Research the company's values and customer service philosophy. Understanding what they prioritise will allow you to align your answers during the interview with their expectations, showcasing that you're a great fit for the team.

We think you need these skills to ace Service Colleague

Customer Service Skills
Communication Skills
Teamwork
Flexibility
Proactivity
Attention to Detail
Time Management
Problem-Solving Skills
Sales Skills
Adaptability
Basic Cash Handling
Product Knowledge
Multitasking
Friendly Demeanour

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Colleague. Tailor your application to highlight relevant experiences and skills that match the role.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in retail or customer service. Emphasise any roles where you demonstrated teamwork, flexibility, and excellent customer service skills.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you have provided great customer service in the past and your willingness to learn new skills across departments.

Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.

How to prepare for a job interview at ASDA

✨Show Your Customer Service Skills

As a Service Colleague, excellent customer service is key. Be prepared to share examples of how you've provided great service in the past, whether it's resolving a customer's issue or going the extra mile to help someone find what they need.

✨Demonstrate Flexibility

This role requires flexibility with shifts, including late nights and weekends. Highlight your willingness to adapt to different schedules and your experience working in various roles or departments.

✨Emphasise Teamwork

Since the job involves working as part of a team, be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a team goal or helped a colleague succeed.

✨Express Your Eagerness to Learn

The company values proactive individuals who are eager to learn new skills. Convey your enthusiasm for personal development and mention any relevant training or skills you've acquired that would benefit the role.

Service Colleague
ASDA
Location: Norwich

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