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- Tasks: Join us as a Service Colleague, serving customers and supporting various store departments.
- Company: Asda is a leading retailer committed to excellent customer service and teamwork.
- Benefits: Enjoy 15% off shopping, flexible pay options, and a range of wellbeing support.
- Why this job: This role offers flexibility, teamwork, and the chance to make customers smile every day.
- Qualifications: A friendly attitude and eagerness to learn new skills are essential.
- Other info: Flexible shifts available, including late and weekend work.
Job Title
Service Colleague
Location
Tunbridge Wells
Employment Type
Part time
Contract Type
Permanent
Shift Pattern
Work Shift: Days
Hours per Week
16
Pay Rate
£12.60
Category
Retail Hourly Colleagues, Sales Staff
Closing Date
8 April 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring:
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
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Service Colleague employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Colleague
✨Tip Number 1
Familiarise yourself with the various departments within the store. Understanding how each department operates will not only help you during the interview but also show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have, whether it's at the store or online. Being friendly and approachable is key to being a successful Service Colleague.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working late and on weekends, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Research Asda's values and customer service philosophy. Aligning your answers with their commitment to excellent service will demonstrate that you’re a good fit for their team.
We think you need these skills to ace Service Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Colleague. Highlight your relevant experience and skills that align with the role.
Tailor Your CV: Customise your CV to reflect your customer service experience and teamwork skills. Emphasise any previous roles where you worked in retail or similar environments, showcasing your ability to provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the position. Mention specific examples of how you've contributed to team success and provided great customer experiences in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a positive impression.
How to prepare for a job interview at ASDA
✨Show Your Enthusiasm
As a Service Colleague, your friendly and enthusiastic nature is key. Make sure to express your excitement about the role and how you enjoy working with customers. A positive attitude can go a long way in making a great impression.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on various responsibilities, showcasing your willingness to be a team player.
✨Highlight Teamwork Skills
Working across multiple departments means collaboration is essential. Share examples of how you've successfully worked in teams before, focusing on your ability to communicate effectively and support your colleagues to achieve common goals.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might encounter in the role. Be ready to discuss how you would handle different situations, ensuring you convey your commitment to providing excellent service and creating a welcoming environment for customers.