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- Tasks: Join us as a Service Colleague, serving customers and keeping our stores running smoothly.
- Company: Be part of a dynamic team at Asda, dedicated to excellent service and quality products.
- Benefits: Enjoy a 15% discount, flexible pay options, and wellbeing services from day one.
- Why this job: This role offers diverse tasks, a supportive culture, and the chance to learn new skills.
- Qualifications: We're looking for friendly, enthusiastic individuals eager to provide great customer experiences.
- Other info: Flexible shifts available; perfect for balancing work with your studies or lifestyle.
Job TitleService Colleague
LocationDarlington Neasham Road
Employment TypePart time
Contract TypePermanent
Shift PatternWork Shift: Days
Hours per Week20
Pay Rate£12.60
CategoryRetail Hourly Colleagues, Sales Staff
Closing Date10 March 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you\’ll be at the heart of the customer experience—serving with heart at pride. Whether you\’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you\’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You\’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You\’re open to training and keen to build your skills.
What you\’ll bring:
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
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Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
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Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
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Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
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Company pension
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Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
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Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
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Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
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Colleague recognition programme
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Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Service Colleague employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Colleague
✨Tip Number 1
Familiarise yourself with the various departments in the store. Understanding how each section operates will not only help you during the interview but also show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing examples from previous experiences. Think about times when you went above and beyond to help a customer, as this aligns perfectly with our focus on providing excellent service.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working late and weekends, showing that you can adapt your schedule will make you a more attractive candidate.
✨Tip Number 4
Research our company culture and values. Being able to articulate how you align with our mission of delivering a great shopping experience will set you apart from other candidates.
We think you need these skills to ace Service Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Colleague. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the position. Mention your ability to work in a team, your customer service skills, and your eagerness to learn new tasks across different departments.
Highlight Relevant Experience: If you have previous experience in retail or customer service, make sure to include specific examples in your CV. Emphasise any roles where you provided excellent service or worked in a fast-paced environment.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at ASDA
✨Show Your Enthusiasm
As a Service Colleague, your eagerness to work with a team and provide excellent customer service is crucial. Make sure to express your enthusiasm for the role during the interview, highlighting your passion for helping customers and working collaboratively.
✨Demonstrate Flexibility
Since the job requires flexibility in shift patterns, be prepared to discuss your availability and willingness to adapt to different roles within the store. Share examples of how you've successfully managed varying schedules in the past.
✨Highlight Teamwork Skills
This position involves working across various departments, so it's important to showcase your teamwork skills. Prepare examples of past experiences where you collaborated effectively with others to achieve a common goal.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle specific customer service situations. Think of scenarios where you provided exceptional service or resolved issues, and be ready to share these stories to demonstrate your ability to engage with customers positively.