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- Tasks: Join us as a Service Colleague, working nights to support various store operations.
- Company: Be part of Asda, a leading retail company dedicated to excellent customer service.
- Benefits: Enjoy a 15% discount, flexible pay options, and wellbeing services from day one.
- Why this job: This role offers flexibility, teamwork, and the chance to enhance customer experiences.
- Qualifications: Must be 18+, friendly, proactive, and eager to learn across departments.
- Other info: Flexible shifts available, but late and weekend work is required.
Job Title
Service Colleague
Location
Crawley
Employment Type
Part time
Contract Type
Fixed Term
Shift Pattern
Work Shift: Days
Hours per Week
16
Pay Rate
£12.60
Category
Retail Hourly Colleagues, Sales Staff
Closing Date
6 April 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
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Service Colleague employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Colleague
✨Tip Number 1
Familiarise yourself with the specific duties of a Service Colleague. Understanding tasks like serving customers, preparing pizzas, and replenishing shelves will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your flexibility in working hours. Since this role requires night shifts and weekend availability, be prepared to discuss your willingness to adapt your schedule to meet the needs of the store.
✨Tip Number 3
Showcase your customer service skills. Think of examples from previous experiences where you provided excellent service, as this is a key aspect of the role and will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter and our values. Being able to articulate how your personal values align with ours can make a strong impression and demonstrate your commitment to contributing positively to our team.
We think you need these skills to ace Service Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Colleague. Highlight your relevant experience in customer service and teamwork in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Emphasise your ability to work flexible hours, your proactive attitude, and any previous retail or customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you have provided excellent customer service in the past and your willingness to learn new skills across departments.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at ASDA
✨Show Your Flexibility
Since the role requires working nights and weekends, be sure to highlight your availability and willingness to adapt to various shift patterns. Mention any previous experience you have with flexible working hours.
✨Emphasise Customer Service Skills
As a service colleague, excellent customer service is key. Prepare examples of how you've provided great service in past roles, and express your genuine desire to enhance the shopping experience for customers.
✨Demonstrate Teamwork
This position involves working across different departments, so it's important to showcase your ability to work well in a team. Share experiences where you've collaborated with others to achieve a common goal.
✨Prepare for Practical Scenarios
You may be asked about specific tasks like serving at checkouts or preparing food. Think about how you would handle these situations and be ready to discuss your approach during the interview.