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- Tasks: Lead service transitions, oversee live services, and manage vendor relationships.
- Company: Asda is a leading retailer committed to inclusivity and employee well-being.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and extensive wellbeing services.
- Why this job: Join a culture of continuous improvement and make a real impact in IT operations.
- Qualifications: Experience in service management and strong leadership skills are essential.
- Other info: Flexible working with a minimum of 3 days in the office.
The predicted salary is between 43200 - 72000 £ per year.
Job Title
Senior Service Lifecycle Manager
Location
Asda House
Employment Type
Full time
Contract Type
Permanent
Hours per Week
37.5
Salary
Competitive Salary plus benefits
Category
IT Operations
Closing Date
6 August 2025Job Description
Key Responsibilities:
Service Transition:
- Lead the planning and execution of service transition activities for new or changed services.
- Ensure operational readiness, including documentation, training, and support models.
- Collaborate with project teams, architects, and service owners to ensure smooth handover into operations.
- Conduct service readiness assessments and post-implementation reviews.
Service Operations:
- Oversee the delivery of live services, ensuring adherence to SLAs and KPIs.
- Drive incident, problem, and change management processes in line with ITIL best practices.
- Monitor service performance and lead service improvement initiatives.
- Act as an escalation point for critical service issues and major incidents.
Third-Party/Vendor Management:
- Manage relationships with external service providers and technology partners.
- Ensure third-party compliance with contractual obligations and service levels.
- Conduct regular vendor performance reviews and manage service improvement plans.
- Collaborate with procurement and legal teams on contract negotiations and renewals.
Governance & Reporting:
- Develop and maintain service lifecycle governance frameworks and policies.
- Produce regular reports on service performance, risks, and improvement actions.
- Support audits and compliance activities related to service management.
Leadership & Collaboration:
- Govern and optimize services across the Service Value Chain, ensuring alignment with business outcomes and customer expectations.
- Champion a holistic approach to service management, integrating practices such as Change Enablement, Service Design, and Continual Improvement.
- Lead cross-functional teams across service transition and operations.
- Collaborate with business units, product teams, and suppliers to co-create value through effective service delivery and support.
- Maintain strong service relationships, ensuring stakeholder needs are understood and met through tailored service offerings.
- Promote a culture of continuous improvement and service excellence.
Continual Improvement
- Drive a culture of continual improvement using data-driven insights, feedback loops, and performance metrics.
- Facilitate regular service reviews, improvement workshops, and retrospectives to identify and implement enhancements.
Governance, Risk & Compliance
- Ensure services comply with internal policies, regulatory requirements, and industry standards.
- Manage risks across the service lifecycle, including operational, security, and supplier-related risks.
Service Portfolio & Catalogue Management
- Maintain an accurate and dynamic Service Portfolio and Service Catalogue, ensuring visibility and accessibility of services to stakeholders.
Everything you\’ll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up 1.5 times colleagues\’ contribution (Max 15%)
- Company Car allowance of £8000
- 15% colleague discount in store and online
- Free access to wellbeing services such as Wagestream
- 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
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Senior Service Lifecycle Manager employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Lifecycle Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily involves incident, problem, and change management processes. Being able to discuss how you've applied these principles in past roles will demonstrate your expertise.
✨Tip Number 2
Highlight your experience in managing third-party relationships and vendor performance. Prepare examples of how you've successfully negotiated contracts or improved service delivery through collaboration with external partners.
✨Tip Number 3
Showcase your leadership skills by discussing instances where you've led cross-functional teams or driven service improvement initiatives. This will illustrate your ability to govern and optimise services effectively.
✨Tip Number 4
Prepare to discuss your approach to continual improvement using data-driven insights. Be ready to share specific examples of how you've facilitated service reviews or implemented enhancements based on performance metrics.
We think you need these skills to ace Senior Service Lifecycle Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Service Lifecycle Manager position. Identify key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in service transition, operations management, and vendor management. Use specific examples that demonstrate your ability to meet SLAs and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service management and your understanding of ITIL best practices. Mention how you can contribute to Asda's goals and culture of continuous improvement.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your writing is clear and professional, reflecting your attention to detail.
How to prepare for a job interview at ASDA
✨Understand the Service Lifecycle
Make sure you have a solid grasp of the service lifecycle management principles. Be prepared to discuss how you would lead service transition activities and ensure operational readiness, as these are key responsibilities for the role.
✨Showcase Your ITIL Knowledge
Since the role involves driving incident, problem, and change management processes in line with ITIL best practices, be ready to share your experiences with ITIL frameworks. Highlight any certifications or training you've completed.
✨Demonstrate Leadership Skills
The position requires strong leadership and collaboration skills. Prepare examples of how you've led cross-functional teams or managed vendor relationships in the past, focusing on how you ensured alignment with business outcomes.
✨Prepare for Governance and Compliance Questions
Expect questions about governance frameworks and compliance standards. Familiarise yourself with relevant policies and be ready to discuss how you've managed risks and ensured compliance in previous roles.