At a Glance
- Tasks: Serve customers, stock shelves, and support a friendly team in a fast-paced retail environment.
- Company: Join Asda, a leading retailer with a focus on customer experience and teamwork.
- Benefits: Enjoy 15% off shopping, flexible pay options, and comprehensive wellbeing support.
- Other info: Flexible shifts available, perfect for students balancing work and studies.
- Why this job: Make a real difference in customers' lives while gaining valuable skills and experience.
- Qualifications: A positive attitude, good communication skills, and a willingness to learn.
The predicted salary is between 12 - 13 £ per hour.
Location: Pontefract
Employment Type: Part time
Contract Type: Permanent
Shift Pattern: Work Shift: Days
Hours per Week: 19
Pay Rate: £12.71
Category: Retail Hourly Colleagues, Sales Staff
Closing Date: 7 June 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart and pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
- Customer-focused: You enjoy helping people and making their experience a positive one.
- Team player: You work well with others and support your colleagues.
- Reliable: You show up ready to work and take pride in what you do.
- Positive attitude: You bring energy and enthusiasm to every shift.
- Willing to learn: You’re open to training and keen to build your skills.
What you’ll bring:
- A friendly and helpful approach to customer service.
- Willingness to work in a fast-paced customer service environment.
- Good communication skills and a team mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you'll love:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension.
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme.
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Customer Service Colleague — Flexible Shifts in Retail in Pontefract employer: ASDA
At Asda, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the forefront. Our Pontefract location provides flexible shifts that cater to your lifestyle, alongside a competitive salary and a comprehensive benefits package including discounts, wellbeing support, and opportunities for personal growth. Join us to be part of a friendly team that values your contributions and celebrates diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Colleague — Flexible Shifts in Retail in Pontefract
✨Tip Number 1
Get to know the company culture! Before your interview, check out Asda's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will make you stand out during the interview.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and presentable shows that you take the opportunity seriously. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Colleague — Flexible Shifts in Retail in Pontefract
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for helping people in your application. We want to see how you can make a positive impact on our customers' experiences!
Team Spirit is Key:Emphasise your ability to work well with others. We love team players, so share examples of how you've supported your colleagues in the past.
Be Reliable and Ready:Let us know about your reliability and commitment. Mention any experiences where you’ve shown up ready to work and taken pride in your tasks.
Bring Your Positive Energy:We’re looking for candidates who bring enthusiasm to every shift. Make sure your application reflects your positive attitude and willingness to learn new skills!
How to prepare for a job interview at ASDA
✨Know the Company
Before your interview, take some time to research Asda. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Colleague, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about times when you resolved issues or made someone's day better—these stories will resonate well with the interviewers.
✨Emphasise Teamwork
Since teamwork is crucial in this role, be ready to discuss how you work with others. Share specific instances where you collaborated with colleagues to achieve a common goal or supported someone in need. This will highlight your ability to fit into their friendly, fast-paced environment.
✨Bring a Positive Attitude
Your energy and enthusiasm can set you apart. During the interview, maintain a positive demeanour and express your eagerness to learn and grow within the company. A cheerful attitude can leave a lasting impression and show that you're ready to contribute to the team.
