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For Companies At a Glance
- Tasks: Lead the online shopping operation, ensuring fast and friendly service for customers.
- Company: Asda is a leading retailer focused on providing quality products and excellent customer service.
- Benefits: Enjoy 15% off shopping, flexible pay options, and a range of wellbeing support.
- Why this job: Join a dynamic team, enhance your leadership skills, and make a real impact on customer experience.
- Qualifications: Experience in retail or logistics, strong organisational skills, and a passion for team leadership.
- Other info: Flexible shifts available, including evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
Job Title
Online Manager
Location
Hemel Hempstead
Employment Type
Full time
Contract Type
Permanent
Shift Pattern
Work Shift: Days
Hours per Week
45
Salary
Competitive salary plus benefits
Category
Store Management
Closing Date
8 September 2025At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback. What makes a brilliant Online Manager: • Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently. • Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment. • Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems. • Leadership: You lead by example, support your team, and create a culture of accountability and service excellence. • Detail-oriented: You ensure accuracy, freshness, and quality in every order. • Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand. What you’ll bring: • Experience managing or supervising in a retail or logistics environment. • Strong organisational and planning skills. • A passion for leading teams and delivering great service. • Confidence using technology and data to drive performance. • Flexibility to work a range of shifts, including early mornings, evenings, and weekends.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
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Online Manager employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Manager
✨Tip Number 1
Familiarise yourself with Asda's online shopping platform. Understanding their processes and customer expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams in a retail or logistics environment. Be ready to share specific examples of how you motivated your team to achieve great results.
✨Tip Number 3
Prepare to discuss how you've used data to improve operational efficiency in past roles. Highlight any tools or systems you're familiar with that can help track performance and manage logistics.
✨Tip Number 4
Be adaptable and ready to discuss how you've successfully navigated changes in customer demand or operational challenges. This will show that you can thrive in the dynamic environment of online retail.
We think you need these skills to ace Online Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or logistics management. Emphasise your leadership skills and any tech-savvy abilities that align with the Online Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and detail how your previous experiences have prepared you for managing an online shopping operation. Use specific examples to demonstrate your operational strengths.
Showcase Your Data Skills: Since the role requires using data to manage performance, include any experience you have with data analysis or technology in your application. Mention specific tools or systems you are familiar with.
Highlight Adaptability: Asda values adaptability in their Online Manager. Share examples from your past where you successfully navigated changes in a fast-paced environment, showcasing your ability to meet customer demands.
How to prepare for a job interview at ASDA
✨Show Your Customer Focus
As an Online Manager, understanding customer needs is crucial. Be prepared to discuss how you've previously ensured a great customer experience, especially in online shopping. Share specific examples of how you’ve handled customer feedback or improved service delivery.
✨Demonstrate Operational Strength
Highlight your experience in managing logistics and order fulfilment. Discuss any systems or processes you've implemented to improve efficiency in a fast-paced environment. This will show that you can handle the operational demands of the role.
✨Emphasise Your Leadership Skills
Talk about your leadership style and how you motivate teams. Provide examples of how you've created a culture of accountability and service excellence among your team members. This is key for managing personal shoppers and delivery drivers effectively.
✨Be Tech-Savvy
Since the role requires using technology and data, be ready to discuss your comfort level with various systems. Mention any tools you've used to track performance or manage capacity, and how you've leveraged data to solve problems in previous roles.
