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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch optical services and patient care.
- Company: Join Asda, a leader in retail healthcare with a focus on customer wellbeing.
- Benefits: Enjoy competitive salary, bonuses, discounts, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven leadership in optics and a passion for coaching and customer service.
- Other info: Be part of an inclusive culture that celebrates diversity and supports personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Your Role
At Asda, nothing is more important to us than the health and wellbeing of our customers, and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there are no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don’t have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Managers who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.
About You
Our Optical Managers are key to our success, making sure the team has everything in place to deliver high quality patient service. You’ll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer’s needs. Working in close partnership with an Optometrist, you will also coach and develop your team, so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities, you will need to be organised and able to manage your time effectively.
You’ll be:
- Confident in coaching others
- Able to provide excellent customer and patient care
- Driven and ambitious to ensure the department meets its targets
- Proven leadership skills in a fast-paced Optics environment
- Organised and able to manage your time effectively
Everything you’ll love
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking to theme parks and cinemas.
- Your professional indemnity insurance
- GOC fees paid
- CET package
- Flexible working patterns in accordance with 7 days opening
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Optical Retail Performance Manager in London employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Retail Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Asda, especially in the Optical department. They can give you insider tips on what it’s really like and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples where you've successfully coached a team or handled a busy environment. We want to see that you can thrive under pressure!
✨Tip Number 3
Show your passion for customer care! Be ready to discuss how you’ve gone above and beyond for customers in the past. At Asda, we pride ourselves on excellent service, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Optical Retail Performance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Optical Retail Performance Manager role. Highlight your leadership skills and experience in a fast-paced optics environment. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and your ability to coach others. Let us know why you're excited about the opportunity to work with Asda and how you can contribute to our success.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Whether it's hitting sales targets or improving team performance, we love to see quantifiable results that demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and you'll be one step closer to joining our fantastic team at Asda. Don’t miss out on this opportunity!
How to prepare for a job interview at ASDA
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of optical retail and the specific responsibilities of an Optical Retail Performance Manager. Familiarise yourself with Asda's unique approach to pricing and customer care, as this will show your genuine interest in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences in a fast-paced optics environment. Think of specific examples where you've successfully coached a team or improved performance. This will demonstrate that you have the skills needed to manage and motivate your team effectively.
✨Demonstrate Organisational Skills
Since the role requires excellent time management and organisation, come ready with examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised, as this will reassure them that you can handle the busy nature of the job.
✨Engage with Customer Care Scenarios
Prepare for questions about customer service by thinking through potential scenarios you might face in the role. Be ready to explain how you would handle customer queries or complaints, showcasing your commitment to providing excellent patient care and your problem-solving abilities.
