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- Tasks: Lead the online shopping operation, ensuring fast and friendly service for customers.
- Company: Join Asda, a leading retailer with a focus on customer satisfaction.
- Benefits: Enjoy a 15% discount, bonuses, and flexible pay options from day one.
- Why this job: Make a real impact by enhancing the online shopping experience for customers.
- Qualifications: Experience in retail or logistics, strong leadership, and tech-savvy skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Location: Beckton
Employment Type: Full time
Contract Type: Permanent
Shift Pattern: Work Shift: Days
Hours per Week: 45
Salary: Competitive salary plus benefits
Category: Store Management
Closing Date: 20 January 2026
About this role: At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.
What makes a brilliant Online Manager:
- Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
- Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment.
- Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
- Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
- Detail-oriented: You ensure accuracy, freshness, and quality in every order.
- Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.
What you’ll bring:
- Experience managing or supervising in a retail or logistics environment.
- Strong organisational and planning skills.
- A passion for leading teams and delivering great service.
- Confidence using technology and data to drive performance.
- Flexibility to work a range of shifts, including early mornings, evenings, and weekends.
Benefits:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
- Discretionary company bonus scheme.
- Access to an enhanced electric car scheme.
- Free eye test for you and your nominated user.
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings.
Online Manager 1 in London employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Manager 1 in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to online management. Think about how you’d handle logistics challenges or improve customer service—show them you’re the perfect fit!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. We recommend checking out our website for roles that excite you and match your skills.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
We think you need these skills to ace Online Manager 1 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Online Manager role. Highlight your leadership experience, operational strengths, and any tech-savvy skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about online shopping and how you can enhance customer experience. Be sure to mention specific examples from your past roles that demonstrate your ability to lead and manage effectively.
Showcase Your Customer Focus: In your application, emphasise your commitment to customer service. Share experiences where you've gone above and beyond to ensure customer satisfaction. We love candidates who understand the importance of convenience and reliability in online shopping!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at ASDA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Online Manager. Familiarise yourself with Asda's online shopping operations, including logistics, order fulfilment, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your ability to motivate and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your leadership style and how you can contribute to creating a culture of accountability and service excellence.
✨Be Data-Driven
Since the role involves using data to manage performance and improve efficiency, be ready to discuss how you've used data in previous roles. Bring specific examples of how you've tracked performance metrics or responded to customer feedback to enhance service delivery. This will show that you're tech-savvy and operationally strong.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you've had to adapt to changing demands or resolve issues under pressure. Practising these scenarios will help you articulate your thought process and demonstrate your ability to thrive in a dynamic environment.
