At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive store service.
- Company: Join Asda, a leading retail brand focused on customer satisfaction.
- Benefits: Enjoy competitive pay, discounts, wellness support, and flexible pay options.
- Other info: Flexible shifts, excellent career growth, and a supportive work environment.
- Why this job: Be the ambassador of 'Asdaness' and make a real difference in customers' shopping journeys.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 36000 - 60000 € per year.
At Asda, we want you to find your everything. As a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service, making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.
What qualities you’ll need:
- Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
- Passion about CSI and react to customer feedback to create and execute effective action plans.
- Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.
- Experience as Team Leader, Supervisor or Manager in a retail environment.
- Operational knowledge on retail environment and customer service.
- Experience developing teams and managing change through leadership and building resilience.
- Strong customer service focus and positive mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Alongside a competitive salary, you'll get lots of other great benefits too, including:
- Colleague discount
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Customer Support Executive - Immediate Start in London employer: ASDA
Asda is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where every team member is valued and encouraged to bring their unique personality to work. With competitive salaries, extensive benefits including flexible pay options, enhanced parental leave policies, and a strong focus on inclusion through Asda Allies Networks, we create an environment that fosters growth and resilience. Join us in delivering legendary customer service while enjoying a range of perks that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive - Immediate Start in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Asda's values and mission. This way, you can show how your personality aligns with their 'Asdaness' and how you can contribute to creating that legendary customer service.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in a retail environment. Being able to demonstrate your problem-solving skills and empathy during the interview will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Reach out to current or former Asda employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you for the role, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from Asda.
We think you need these skills to ace Customer Support Executive - Immediate Start in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Support Executive role. Highlight your relevant experience and skills that align with what we’re looking for, like customer service focus and team leadership.
Show Your Passion:Let your enthusiasm shine through! We want to see your passion for customer service and how you can bring the 'Asdaness' to our team. Share examples of how you've delighted customers in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at ASDA
✨Know the Company Culture
Before your interview, take some time to understand Asda's culture and values. Familiarise yourself with their commitment to customer service and how they embody the 'Asdaness'. This will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As a Customer Support Executive, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully coached or motivated a team, especially in a retail environment.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've turned a negative experience into a positive one. Highlight your empathy and problem-solving skills to show that you can react effectively to customer feedback.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what the biggest challenges are. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
