At a Glance
- Tasks: Lead continuous improvement initiatives to enhance efficiency and service quality in a fast-paced retail environment.
- Company: Join Asda, a leading retailer with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, hybrid working, and an excellent benefits package including discounts and wellbeing services.
- Other info: Flexible working with opportunities for career growth and inclusion through Asda Allies Networks.
- Why this job: Make a real impact by optimising processes and enhancing customer experiences in a dynamic setting.
- Qualifications: Experience in Shared Service Continuous Improvement and Service Optimisation is preferred.
The predicted salary is between 40000 - 50000 £ per year.
As Service Optimisation Manager, you will play a critical role in driving efficiency, consistency and value across our Shared Service function in a fast‑paced retail environment. You will lead continuous improvement activity end‑to‑end, identifying opportunities to simplify processes, improve service performance, reduce cost and enhance colleague and customer experience. Operating at the heart of the Service Centre function, you’ll balance pace with rigour, using data, insight and structured improvement methodologies to help to optimise the function while responding to the demands of a dynamic retail landscape.
What you’ll do
- Lead and embed a culture of continuous improvement across Asda Service Centre, building capability and ownership at all levels.
- Identify, prioritise and deliver service optimisation initiatives that improve efficiency, quality, speed and cost effectiveness.
- Analyse end‑to‑end processes using data, performance metrics and customer insight to diagnose root causes and opportunities for improvement.
- Design and implement improved processes, controls and ways of working, ensuring changes are pragmatic, scalable and measurable.
- Apply Lean, Six Sigma or other CI methodologies to deliver tangible benefits aligned to business priorities.
- Track and report benefits realisation, service performance and improvement outcomes, providing clear insight to senior stakeholders.
- Partner with Product Owners and Asda Technology to optimise the use of systems and tools within the function.
- Support change management activity, ensuring improvements are effectively adopted and sustained.
- Continuously scan for industry best practice and innovation relevant to retail Finance Shared Services.
What you'll need
- Shared Service Continuous Improvement experience would be preferable.
- Service Optimisation experience is preferable.
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots. You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- Company Car allowance of £5,700
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
Service Optimisation Manager in Leeds employer: ASDA
Asda is an exceptional employer that fosters a culture of continuous improvement and innovation within its Service Centre function. With a competitive salary and a comprehensive benefits package, including a company bonus, pension scheme, and extensive wellbeing services, employees are supported both professionally and personally. The hybrid working model promotes flexibility while ensuring collaboration, making Asda a rewarding place to grow your career in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Optimisation Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Asda on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service optimisation and continuous improvement. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data to drive improvements in past roles. Bring examples of how you’ve analysed processes and implemented changes that made a real difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Asda team.
We think you need these skills to ace Service Optimisation Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Optimisation Manager role. Highlight your experience in continuous improvement and service optimisation, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive efficiency and improve processes. Use data and metrics where possible to quantify your impact. This will help us see the tangible benefits you can bring to our team.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at ASDA
✨Know Your Numbers
As a Service Optimisation Manager, you'll need to be data-savvy. Brush up on key performance metrics relevant to the role and be ready to discuss how you've used data to drive improvements in past positions. This shows you understand the importance of analytics in optimising services.
✨Showcase Your CI Experience
Make sure to highlight your experience with continuous improvement methodologies like Lean or Six Sigma. Prepare specific examples of how you've implemented these strategies to enhance efficiency and reduce costs. This will demonstrate your capability to lead optimisation initiatives effectively.
✨Understand Asda's Culture
Familiarise yourself with Asda's values and culture, especially their approach to collaboration and flexibility. Be prepared to discuss how you can contribute to building a culture of continuous improvement within the Service Centre, aligning your personal values with those of the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for interviewers to follow your thought process.
