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- Tasks: Be the go-to person for HR queries, providing expert support and guidance.
- Company: Join ASDA's People Advisor team in a dynamic HR environment.
- Benefits: Enjoy competitive salary, hybrid working, and fantastic employee discounts.
- Why this job: Make a real difference in colleagues' HR journeys while growing your skills.
- Qualifications: Experience in HR or customer service, with strong communication skills.
- Other info: Flexible working with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Location: Britannia House
Employment Type: Full time
Contract Type: Permanent
Hours Per Week: 37.5
Salary: Competitive salary plus benefits.
Category: HR Generalists
Closing Date: 4 February 2026
First point of contact via calls or chat for all managers who may have an HR query, advising appropriately or triaging to a specialist team.
About the Role:
We are looking for a proactive and people-focused HR Contact Centre Advisor to join our People Advisor team. People Advisors at ASDA People Services play a key role in providing comprehensive HR support to managers across Asda, operating 7 days a week to ensure consistent and high-quality guidance. In this role, you will be the first point of contact for employees, managers, and stakeholders, providing expert support across a wide range of HR processes and policy queries. You will deliver an exceptional colleague experience through clarity, confidence, and care, ensuring enquiries are handled efficiently, professionally, and in line with policy, process, and employment legislation. Your ability to resolve issues, support colleagues, and create a positive HR journey will be critical in fostering a culture of motivation, growth, and trust across ASDA.
Key Responsibilities:
- Act as the initial point of contact for all HR enquiries via phone, chat, and ticketing systems.
- Provide accurate advice on HR policies, procedures, and employee lifecycle processes.
- Log, triage, and manage cases to resolution while maintaining service-level targets.
- Support employees and managers in navigating self-service HR systems.
- Escalate complex cases to specialist HR teams as necessary.
- Maintain accurate records and ensure data integrity across HR systems.
- Contribute to continuous improvement and process simplification initiatives within the HR Contact Centre by analysing trends in queries.
“Let’s find out about you”
- Previous experience in HR, customer service, or a contact centre environment (HR shared services desirable).
- Effective stakeholder engagement including ability to provide right resolution to colleagues on their queries and concerns with confidence.
- Customer Centric mindset to deliver exceptional colleague experience.
- Ability to navigate the ‘grey’ providing effective solutions to colleague problems.
- Strong written and verbal communication skills with the ability to build rapport and provide clear, confident guidance.
- Excellent organisational skills and ability to manage a high volume of enquiries.
- Sound understanding of HR processes or a willingness to learn quickly.
- Able to work in complex multi-functional environments understanding end to end People function.
- High attention to detail with a commitment to confidentiality and professionalism.
- Comfortable working independently and with HR systems and technology.
Everything you’ll love:
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum of 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
People Advisor 17 in Leeds employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Advisor 17 in Leeds
✨Tip Number 1
Get to know the company culture before your interview. Check out Asda's social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for HR queries, being clear and confident is key. Try role-playing with a friend or family member to get comfortable with answering common HR questions.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've navigated tricky situations or provided excellent customer service. This will demonstrate your ability to handle the 'grey' areas of HR effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Asda family. Good luck!
We think you need these skills to ace People Advisor 17 in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Advisor role. Highlight your HR experience and customer service skills, showing us how you can provide that exceptional colleague experience we’re after.
Showcase Your Communication Skills: Since strong written and verbal communication is key, use clear and confident language in your application. We want to see how you can build rapport and provide guidance, so don’t hold back on demonstrating your style!
Highlight Problem-Solving Abilities: We love proactive problem solvers! Share examples of how you've navigated complex situations or provided effective solutions in previous roles. This will show us you can handle the 'grey' areas of HR with ease.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ASDA
✨Know Your HR Stuff
Make sure you brush up on HR policies and procedures before the interview. Familiarise yourself with common HR queries and how to handle them, as you'll be the first point of contact for managers and employees. This will show that you're proactive and ready to provide the expert support they need.
✨Practice Your Communication Skills
Since you'll be dealing with a variety of stakeholders, practice your verbal and written communication skills. Try role-playing common scenarios with a friend or family member to build your confidence in providing clear and concise guidance. Remember, building rapport is key!
✨Show Off Your Customer-Centric Mindset
During the interview, highlight your experience in customer service or similar roles. Share examples of how you've gone above and beyond to ensure a positive experience for colleagues or customers. This will demonstrate your commitment to delivering exceptional support.
✨Be Ready to Tackle Complex Queries
Prepare for questions about how you would handle complex HR issues. Think of examples from your past experiences where you navigated tricky situations or provided effective solutions. This will showcase your ability to think critically and resolve problems efficiently.
