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- Tasks: Lead a dynamic team to deliver top-notch optical services and patient care.
- Company: Join Asda, a leader in retail healthcare with a focus on customer wellbeing.
- Benefits: Enjoy competitive salary, bonuses, discounts, and flexible working options.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in coaching, customer service, and managing teams is essential.
- Other info: Be part of an inclusive culture that celebrates diversity and supports personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Gravesend
Employment Type: Full time
Contract Type: Fixed Term
Shift Pattern: Work Shift: Days
Hours per Week: 45
Salary: Competitive salary plus benefits
Category: Optical, Retail Healthcare
Closing Date: 24 April 2026
Your Role:
Role is dual sighted - Covering Gravesend and Gillingham Pier. At Asda, nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Team Leaders are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there’s no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don’t have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Managers who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.
About You:
Our Optical Retail performance and Customer Experience Manager are key to our success, making sure the team has everything in place to deliver high quality patient service. You’ll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer’s needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively.
You’ll be:
- Confident in coaching others
- Able to provide excellent customer and patient care
- Driven and ambitious to ensure the department meets its targets
- Organised and able to manage your time effectively
Everything you’ll love:
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Your professional indemnity insurance
- GOC fees paid
- CET package
- Flexible working patterns in accordance with 7 days opening
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Optical Retail performance Manager - Dual site in Gravesend employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Retail performance Manager - Dual site in Gravesend
✨Tip Number 1
Network like a pro! Reach out to current employees at Asda or in the optical retail sector. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer care. We all know that confidence is key, so rehearse your answers until they feel natural!
✨Tip Number 3
Show off your coaching skills! Think of examples where you've successfully developed a team or improved customer service. This will demonstrate that you're the perfect fit for the Optical Retail Performance Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Asda family.
We think you need these skills to ace Optical Retail performance Manager - Dual site in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Optical Retail Performance Manager role. Highlight your experience in managing teams, customer service, and any relevant optical knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Remember, we love seeing enthusiasm for both the position and our company!
Showcase Your Coaching Skills: Since coaching is key for this role, be sure to include examples of how you've successfully coached or developed others in your past positions. We want to know how you can help our team grow and succeed!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at ASDA
✨Know Your Stuff
Before the interview, make sure you understand the role of an Optical Retail Performance Manager inside out. Familiarise yourself with Asda's unique approach to optical services and how it differs from competitors. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Coaching Skills
Since coaching is a key part of this role, prepare examples of how you've successfully coached or developed team members in the past. Think about specific situations where your guidance led to improved performance or customer service.
✨Demonstrate Organisational Skills
This position requires excellent time management and organisation. Be ready to discuss how you prioritise tasks and manage a busy schedule. You could even share a time when you successfully juggled multiple responsibilities without compromising on quality.
✨Emphasise Customer Care
As customer care is paramount at Asda, prepare to talk about your approach to delivering exceptional service. Share stories that highlight your commitment to patient care and how you've handled customer queries effectively in the past.
