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- Tasks: Lead a dynamic team to deliver top-notch optical services and customer care.
- Company: Join Asda, a leader in retail healthcare with a focus on wellbeing.
- Benefits: Enjoy competitive salary, bonuses, discounts, and flexible working options.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in coaching, customer service, and team management required.
- Other info: Be part of an inclusive culture that celebrates diversity and supports personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Gravesend
Employment Type: Full time
Contract Type: Fixed Term
Shift Pattern: Work Shift: Days
Hours per Week: 45
Salary: Competitive salary plus benefits
Category: Optical, Retail Healthcare
Closing Date: 23 April 2026
Your Role:
Role is Dual Sighted - Covering Gravesend and Gillingham pier. At Asda, nothing is more important to us than the health and wellbeing of our customers, and we pride ourselves on providing excellent service and clinical care. Our Optical Team Leaders are key to our success, making sure the team has everything in place that they need to deliver.
Our unique fixed price approach means there’s no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don’t have to compromise a customer solution because of what someone can afford.
With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Managers who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.
About You:
Our Optical Retail performance and Customer Experience Manager are key to our success, making sure the team has everything in place to deliver high quality patient service. You’ll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets whilst also dealing with customer queries, every day is busy and fast paced in an Asda Opticians.
You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer’s needs. Working in close partnership with an Optometrist, you will also coach and develop your team, so being confident in coaching others will be key to this role. Due to the fast-paced nature of this role and the different responsibilities, you will need to be organised and able to manage your time effectively.
You’ll be:
- Confident in coaching others
- Able to provide excellent customer and patient care
- Driven and ambitious to ensure the department meets its targets
- Organised and able to manage your time effectively
Everything you’ll love:
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking to theme parks and cinemas
- Your professional indemnity insurance
- GOC fees paid
- CET package
- Flexible working patterns in accordance with 7 days opening
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Locations
Optical Retail performance and Customer Experience Manager (Hiring Immediately) in Gravesend, Kent employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Retail performance and Customer Experience Manager (Hiring Immediately) in Gravesend, Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at Asda or in the optical retail sector on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team management. We all know that confidence is key, so rehearse your answers until they feel natural.
✨Tip Number 3
Showcase your coaching skills! Think of examples where you've successfully developed a team or improved customer service. This will highlight your fit for the role and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Asda family.
We think you need these skills to ace Optical Retail performance and Customer Experience Manager (Hiring Immediately) in Gravesend, Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Optical Retail Performance and Customer Experience Manager. We want to see how you can contribute to our team and enhance customer care!
Showcase Your Coaching Skills: Since coaching is key in this role, share examples of how you've successfully developed others in previous positions. We love seeing candidates who can inspire and lead a team effectively!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ASDA
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with Asda's unique fixed price approach and how it impacts customer experience. Be ready to discuss how you can contribute to maintaining high standards in patient care and team management.
✨Showcase Your Coaching Skills
Since coaching is a key part of this role, prepare examples of how you've successfully developed others in previous positions. Think about specific situations where your guidance led to improved performance or customer satisfaction.
✨Demonstrate Organisational Skills
This role requires excellent time management and organisation. Be prepared to share strategies you've used in the past to manage multiple tasks effectively, especially in a fast-paced environment like retail healthcare.
✨Engage with Customer Care Scenarios
Expect questions about handling customer queries and complaints. Prepare to discuss real-life examples where you provided exceptional service or resolved issues, highlighting your commitment to customer wellbeing and satisfaction.
