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- Tasks: Lead the store team, ensuring excellent customer service and smooth operations.
- Company: Join Asda, a leading retailer with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, discounts, bonuses, and wellness support.
- Why this job: Be at the heart of the action, making a real difference in customers' shopping experience.
- Qualifications: Experience in a supervisory role and strong leadership skills are essential.
- Other info: Flexible shifts and great career progression opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
Location: Gillingham
Employment Type: Full time
Contract Type: Permanent
Shift Pattern: Work Shift: Days
Hours per Week: 45
Salary: Competitive salary plus benefits
Closing Date: 22 February 2026
At Asda, we want you to find your everything. As a Duty Manager, you’ll play a vital role in the day-to-day running of our store. You’ll be the go-to leader on shift, ensuring our teams are supported, our customers are delighted, and our operations run smoothly. Whether it’s stepping in to resolve an issue, motivating the team, or making sure shelves are stocked and standards are high, you’ll be right at the heart of the action. You’ll work closely with the Store Manager to deliver a brilliant shopping experience and ensure our store is a great place to work.
What makes a brilliant Duty Manager:
- Customer-first mindset: You’re passionate about delivering excellent service and know how to inspire others to do the same.
- Operational know-how: You’ve got experience running shifts, managing priorities, and making quick decisions to keep things moving.
- Leadership skills: You lead by example, support your team, and know how to get the best out of people.
- Problem solver: You stay calm under pressure and can handle anything from customer complaints to operational hiccups.
- Team player: You work well with others and communicate clearly with colleagues at all levels.
- Adaptable and resilient: You’re comfortable with change and can keep your team focused and motivated through it.
- Drive Performance: Monitor KPIs and sales targets, using your insight to boost results and celebrate success.
What you’ll bring:
- Experience in a supervisory or team leader role, ideally in a fast-paced retail or hospitality environment.
- Confidence in handling customer queries and team challenges.
- A proactive approach to problem-solving and continuous improvement.
- Flexibility to work a range of shifts including evenings, weekends, and bank holidays.
Everything you'll love:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
- Discretionary company bonus scheme.
- Access to an enhanced electric car scheme.
- Free eye test for you and your nominated user.
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension.
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme.
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Duty Manager (Hiring Immediately) in Gillingham employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Hiring Immediately) in Gillingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Asda's values and how they operate. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or solved a tricky problem. These examples will help you shine during the interview and show that you’re ready to step up as a Duty Manager.
✨Tip Number 3
Be prepared to discuss KPIs! Since you'll be driving performance, brush up on how you've monitored and improved results in past roles. This will demonstrate your operational know-how and commitment to excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Asda family right from the start!
We think you need these skills to ace Duty Manager (Hiring Immediately) in Gillingham
Some tips for your application 🫡
Show Your Customer-First Mindset: When writing your application, make sure to highlight your passion for delivering excellent service. Share examples of how you've inspired others to put customers first, as this is key for us at Asda.
Demonstrate Your Operational Know-How: We want to see your experience in managing shifts and making quick decisions. Include specific instances where you’ve successfully handled operational challenges to keep things running smoothly.
Highlight Your Leadership Skills: As a Duty Manager, leading by example is crucial. In your application, mention times when you've supported your team and motivated them to achieve their best. This will show us you're the right fit for the role.
Be Yourself and Apply Through Our Website: Don’t be afraid to let your personality shine through in your application! We encourage you to apply directly through our website, as it’s the best way for us to get to know you and your unique skills.
How to prepare for a job interview at ASDA
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Duty Manager at Asda entails. Familiarise yourself with the key responsibilities like supporting your team and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and maintain high standards, as these are crucial traits for a Duty Manager. Be ready to discuss specific situations where your leadership made a difference.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet and solve problems quickly. Whether it’s handling a customer complaint or managing operational hiccups, be prepared to share these stories. This will show that you can stay calm under pressure and handle challenges effectively.
✨Emphasise Your Customer-First Mindset
As a Duty Manager, putting customers first is key. Prepare to talk about how you've gone above and beyond to ensure customer satisfaction in previous roles. Share any feedback you've received from customers or colleagues that highlights your commitment to excellent service.
