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- Tasks: Lead the online shopping operation, ensuring fast and friendly service for customers.
- Company: Join Asda, a leading retailer with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, discounts, bonuses, and wellness support.
- Why this job: Make a real impact in online shopping while leading a motivated team.
- Qualifications: Experience in retail or logistics management and strong organisational skills.
- Other info: Flexible shifts and excellent career growth opportunities await you.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.
What makes a brilliant Online Manager:
- Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.
- Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment.
- Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.
- Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.
- Detail-oriented: You ensure accuracy, freshness, and quality in every order.
- Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.
What you’ll bring:
- Experience managing or supervising in a retail or logistics environment.
- Strong organisational and planning skills.
- A passion for leading teams and delivering great service.
- Confidence using technology and data to drive performance.
- Flexibility to work a range of shifts, including early mornings, evenings, and weekends.
Everything you’ll love:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
- Discretionary company bonus scheme.
- Access to an enhanced electric car scheme.
- Free eye test for you and your nominated user.
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension.
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme.
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Online Manager in Galashiels employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Manager in Galashiels
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to online management. Think about how you’d handle logistics challenges or improve customer service—show them you’re the right fit!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. When you find a role that excites you, apply through our website to make sure your application gets noticed!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism—traits every employer loves!
We think you need these skills to ace Online Manager in Galashiels
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Online Manager role. Highlight your leadership experience, customer service focus, and any tech-savvy skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about online shopping and how your previous experience makes you the perfect fit for this role. Keep it engaging and personal—let your personality come through!
Showcase Your Achievements: When detailing your past roles, don’t just list responsibilities—show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve improved efficiency or customer satisfaction in previous positions. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ASDA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Online Manager. Familiarise yourself with Asda's online shopping operations, including logistics, order fulfilment, and customer service expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to highlight your experience in managing teams. Prepare examples of how you've motivated and organised staff in previous roles. Discuss how you foster a culture of accountability and service excellence, as this aligns perfectly with what Asda is looking for.
✨Be Data-Driven
Since the role requires using data to manage performance and improve efficiency, come prepared with examples of how you've used data in past positions. Whether it’s tracking sales, managing inventory, or responding to customer feedback, showing your tech-savviness will set you apart from other candidates.
✨Demonstrate Adaptability
In a fast-paced environment like Asda, adaptability is key. Be ready to discuss times when you've successfully navigated change or handled unexpected challenges. This will illustrate your ability to thrive under pressure and meet changing customer demands, which is essential for the Online Manager position.
