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For Companies At a Glance
- Tasks: Lead customer experience in-store and coach colleagues to deliver outstanding service.
- Company: Join Asda, a brand that values customer satisfaction and teamwork.
- Benefits: Enjoy a competitive salary, discounts, bonuses, and wellbeing support.
- Why this job: Make a real impact on customer experiences and develop your leadership skills.
- Qualifications: Experience in retail or hospitality, strong communication, and a passion for service.
- Other info: Flexible shifts and excellent career growth opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.
What makes a brilliant Customer Manager
- Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
- Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
- Empathetic leader: You support your team to handle customer queries confidently and professionally.
- Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
- Collaborative: You work across departments to ensure a seamless customer journey.
- Proactive: You identify opportunities to enhance customer experience and act on them.
What you’ll bring
- Experience managing or supervising in a customer-facing retail or hospitality environment.
- Strong communication and people skills.
- A passion for customer service and team development.
- Confidence in handling customer feedback and resolving issues.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you’ll love
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
- Discretionary company bonus scheme.
- Access to an enhanced electric car scheme.
- Free eye test for you and your nominated user.
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension.
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme.
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Customer Manager in Cookstown employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager in Cookstown
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Asda's website and social media. This will help you understand their values and how you can align your experience with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you've handled challenging situations in the past.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you’ve gone above and beyond for customers or improved service standards. These anecdotes will make you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Manager in Cookstown
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to create great experiences for customers in your previous roles.
Be a Brand Ambassador: In your written application, reflect on how you embody our brand values. Share examples of how you've promoted these values in your past work, as we’re looking for someone who can inspire others to do the same.
Communicate Clearly: Strong communication skills are key for a Customer Manager. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors—first impressions matter!
Apply Through Our Website: We encourage you to apply through our website for a seamless experience. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ASDA
✨Know the Customer Experience Inside Out
Before your interview, dive deep into what exceptional customer service means to you. Think about examples from your past experiences where you’ve gone above and beyond for customers. This will help you articulate your understanding of customer satisfaction and loyalty during the interview.
✨Showcase Your Leadership Skills
As a Customer Manager, you'll be leading a team. Prepare to discuss your leadership style and how you've successfully coached others in the past. Bring specific examples of how you’ve inspired your team to deliver outstanding service and resolve issues effectively.
✨Be Ready to Discuss Feedback Handling
Expect questions about how you handle customer feedback and resolve complaints. Think of a few scenarios where you turned negative feedback into a positive outcome. This will demonstrate your empathy and proactive approach to improving customer experience.
✨Emphasise Collaboration and Proactivity
Highlight your ability to work across departments to enhance the customer journey. Prepare examples of how you’ve identified opportunities for improvement and acted on them. This shows that you’re not just reactive but also proactive in driving service standards.
