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- Tasks: Manage client and carrier relationships to enhance delivery services and customer experience.
- Company: Join Asda, a leading retailer committed to inclusivity and employee wellbeing.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like discounts and wellness services.
- Why this job: Be part of exciting projects that improve home delivery and Click & Collect services.
- Qualifications: No specific qualifications required; enthusiasm and teamwork are key!
- Other info: This is a maternity cover role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Job TitleCarrier and Client Account Manager – Maternity cover
LocationAsda House
Employment TypeFull time
Contract TypePermanent
Hours Per Week37.5
SalaryCompetitive salary plus benefits.
CategoryKey Account Sales
Closing Date31 July 2025
This role will be based across Asda House with occasional travel to Rochdale office and 3rd party sites. We have an exciting opportunity for someone to join our team as a Client & Carrier Account Manager. As part of this role, you will be responsible for supporting the home delivery of George.com orders through the management of our final mile parcel carriers. You will also support in managing shipments from our Drop Ship Vendors partners, who ship orders direct to customers and our Click & Collect Service. You will analyse and challenge Client, Home delivery Carriers, DSVs and client performance and adherence to SLAs as well as constantly reviewing how to improve service to our customers. There will also be the opportunity to get involved in some exciting new Click & Collect and Home Delivery development projects to further improve our customers experience.You will be part of a small team that works cross functionally with numerous stakeholders, from Clients, George.com, Contact Centre teams, Fulfilment Centres, Carriers to individual Drop Ship Vendors. You will take ownership of your own projects to onboard new 3rd party partners as well as leading key projects to improve delivery and C&C customer experience. WHAT YOULL BE RESPONSIBLE FOR:Managing our Clients, Drop Ship Vendors and Carriers to improve performance and ensure adherence to SLAsWork with 3rd party providers to ensure we deliver a high level of service to our customersBe the key contact between Clients, Fulfilment Centres and carriers, reviewing trailer collections, forecasts and resolving any operational issuesSupport financial review of delivery spend vs budget, including querying invoices with providersWorking with George.com team to on-board any new DSVsWork with the Service & Contact centre teams (including Exec teams) to resolve any business issuesIdentify and implement new ways of working to improve current processes with Clients, Carriers and Drop Ship VendorsLead new development projects to launch new services and network improvements for customers and clients.Everything you\’ll loveTo ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.You will also get an excellent benefits package including:Discretionary company bonusCompany pension up to 7% matched15% colleague discount in store and onlineFree access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.Asda Allies Inclusion Networks helping colleagues to make sure everybody is included and that our differences are recognised and celebratedExcellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves \”,\”description_text\”:\” Job Title Carrier and Client Account Manager – Maternity cover Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Key Account Sales Closing Date 31 July 2025 This role will be based across Asda House with occasional travel to Rochdale office and 3rd party sites. We have an exciting opportunity for someone to join our team as a Client & Carrier Account Manager. As part of this role, you will be responsible for supporting the home delivery of George.com orders through the management of our final mile parcel carriers. You will also support in managing shipments from our Drop Ship Vendors partners, who ship orders direct to customers and our Click & Collect Service. You will analyse and challenge Client, Home delivery Carriers, DSVs and client performance and adherence to SLAs as well as constantly reviewing how to improve service to our customers. There will also be the opportunity to get involved in some exciting new Click & Collect and Home Delivery development projects to further improve our customers experience. You will be part of a small team that works cross functionally with numerous stakeholders, from Clients, George.com, Contact Centre teams, Fulfilment Centres, Carriers to individual Drop Ship Vendors. You will take ownership of your own projects to onboard new 3rd party partners as well as leading key projects to improve delivery and C&C customer experience. WHAT YOULL BE RESPONSIBLE FOR: Managing our Clients, Drop Ship Vendors and Carriers to improve performance and ensure adherence to SLAs Work with 3rd party providers to ensure we deliver a high level of service to our customers Be the key contact between Clients, Fulfilment Centres and carriers, reviewing trailer collections, forecasts and resolving any operational issues Support financial review of delivery spend vs budget, including querying invoices with providers Working with George.com team to on-board any new DSVs Work with the Service & Contact centre teams (including Exec teams) to resolve any business issues Identify and implement new ways of working to improve current processes with Clients, Carriers and Drop Ship Vendors Lead new development projects to launch new services and network improvements for customers and clients. Everything you\’ll love To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots. You will also get an excellent benefits package including: Discretionary company bonus Company pension up to 7% matched 15% colleague discount in store and online Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas. Asda Allies Inclusion Networks helping colleagues to make sure everybody is included and that our differences are recognised and celebrated Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments. We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
Carrier and Client Account Manager - Maternity cover employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carrier and Client Account Manager - Maternity cover
✨Tip Number 1
Familiarise yourself with the logistics and supply chain industry, especially focusing on final mile delivery. Understanding the challenges and trends in this area will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the field of account management and logistics. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Asda.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or managed relationships with clients and vendors in your previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research Asda's values and recent initiatives, particularly around customer service and inclusivity. Being able to align your personal values with those of the company can make a strong impression during your interview.
We think you need these skills to ace Carrier and Client Account Manager - Maternity cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, logistics, and stakeholder collaboration. Use specific examples that demonstrate your ability to manage client relationships and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing carriers and improving customer experience.
Highlight Relevant Skills: Focus on key skills such as analytical thinking, problem-solving, and project management. Provide examples of how you've successfully managed projects or improved processes in previous roles.
Showcase Team Collaboration: Since the role involves working cross-functionally, emphasise your experience in collaborating with various teams. Share specific instances where you worked with different stakeholders to achieve common goals.
How to prepare for a job interview at ASDA
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Carrier and Client Account Manager. Familiarise yourself with managing final mile parcel carriers, Drop Ship Vendors, and Click & Collect services. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Since the role involves analysing performance and adherence to SLAs, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to improve service delivery or resolve operational issues in previous roles.
✨Highlight Your Project Management Experience
You'll be taking ownership of projects, so it's essential to showcase your project management skills. Discuss any relevant projects you've led, focusing on your ability to collaborate with various stakeholders and implement new processes.
✨Prepare Questions for the Interviewers
Demonstrate your interest in the role by preparing thoughtful questions. Ask about the team's current challenges, upcoming projects, or how they measure success in this position. This shows that you're proactive and genuinely interested in contributing to their goals.
